Social Media Recruitment Strategies

This first workshop ever organized on how Social Media is used for Recruitment and Human Resource. You will learn how to use Social Media to enhance your Employer Brand and Employer Reputation. You will also learn hands-on techniques on how to find candidates with specific expertise and qualifications on sites such as LinkedIn, Facebook and even Twitter and engage them to come and work for you. Plus how to gather statistics, metrics and create the business case that you need to convince your management that Social Media is indeed the new frontier for HR.

Strategic Workforce and Succession Planning

A ground-breaking workshop that teaches why and how to combine two elements of Human Resource that are often overlooked and traditionally considered as separate.

Essential Thinking and Planning Skills for Nationals

The only workshop in the Middle East that teaches fresh graduates and young professionals how to expand their critical thinking.

Viva Telecom In-House Workshop

Zanerva traveled to Kuwait upon request by Viva Telecom to conduct an in-house workshop for their Finance Department on the topic of Advanced Operational Cash Flow & Treasury Management.

Despite the hot summer heat, the workshop was a success and Viva's Finance Team took away with them new ideas on how cash flow and treasury management can be better managed in their organization.

Viva Telecom In-House Workshop Group Photo --

Everybody poses for the group photo of the in-house workshop on Advanced Operational Cash Flow & Treasury Management Workshop that was requested by Viva Telecommunications in their home country Kuwait.

Front row from left to right: AbdurRahman Al Mandani (Revenue Accountant ), Ali Al Shammari (Accounts Payable Manager), Fahad Al-Arbeed (Treasury Senior Accountant), Maria Samilin (Zanerva Director of New Ideas), Leon Grandy (Zanerva Partner Consultant), Ramez Sabawi (Treasury Director), D. Sai Venkata Subba Rao (Senior Manager Reporting & Financial Control)

Back row from left to right: Abdullah Al Fahaed (Financial Reporting Senior Specialist ), Fahad Al Rajbani (Treasury Accountant) Waseem Nawaz (Pricing & Costing Senior Manager), Mubeen Ahmed Karjikar (Accounts Payable Accountant), Mustafa Davies (Financial Control Director), Mohammed Hiflal Ghouse ( Budgeting Senior Manager), Murtada Ahmed (Business Performance Senior Manager)

Leon Grandy (Zanerva Partner Consultant)

illustrating the cash flow forecasts he was sharing during the in-house workshop for Viva Telecom Kuwait on Advanced Operational Cash Flow & Treasury Management

Ramez Sabawi (Treasury Director)

receiving his certificate of workshop participation from Leon Grandy (Zanerva Partner Consultant)

Waseem Nawaz (Pricing & Costing Senior Manager) and Mustafa Davies (Finance Control Director)

posing for the camera during a break in the Advanced Operational Cash Flow & Treasury Management Workshop held for Viva Telecom in Kuwait

Ali Al Shammari (Accounts Payable Manager) and Leon Grandy (Zanerva Partner Consultant)

exchange smiles and handshakes during the Advanced Operational Cash Flow & Treasury Management Workshop in-house training for Viva Telecom in Kuwait

Abdullah Al Fahaed (Financial Reporting Specialist)

and Leon Grandy (Zanerva Partner Consultant). Leon was caught in the middle of giving some parting advice to Abdullah.

Fahad Al-Arbeed (Treasury Senior Accountant), Ali Al Shammari (Accounts Payable Manager) and Fahad Al Rajbani (Treasury Accountant)

discuss a case study during the Advanced Operational Cash Flow & Treasury Management Workshop conducted for Viva Telecom in Kuwait

Leon Grandy (Zanerva Partner Consultant)

shares an important point during the in-house workshop he conducted for Viva Telecom Kuwait on Advanced Operational Cash Flow and Treasury Management

D. Sai Venkata Subba Rao (Senior Manager Reporting & Financial Control), Mohammed Hiflal Ghouse ( Budgeting Senior Manager) and Mubeen Ahmed Karjikar (Accounts Payable Accountant)

stop for the camera during the in-house workshop conducted for Viva Telecom in Kuwait on Advanced Operational Cash Flow & Treasury Management.

Leon Grandy (Zanerva Partner Consultant)

answers a question during the Advanced Operational Cash Flow & Treasury Management Workshop that he conducted for Viva Telecom Kuwait

Johor State Government In-House Workshop

Nor Azleen Ambros (Director, Media and Communications Unit of Johor Chief Minister's Office)

Mohamad Faisal Bin Aziz Samsudin (Corporate Communication, Media & Public Relation Senior Executive of Entreprenuer Development Center of Johor)

Nur Farhana Shafiqah Binti Shamsuddin (Executive Design & Web of Entreprenuer Development Center of Johor) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Has-zatul Bazamah Binti Hasni (Public Relations Executive of Johor Land Berhad) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Salleh Bin Mohd Yusof (Special Officer of Exco of Education, Information, Development of Entrepreneurs & Cooperatives), Wan Nazrudean Bin Wan Mohd Noor (Deputy President of INPRESS), Arif Haikal Bin Roslan (Media Officer of Exco of Housing & Local Government) and Nor Azleen Ambros (Director, Media and Communications Unit of Johor Chief Minister's Office)

Nur Syahirah Binti Abdul Ghani (Public Relations Executive of Johor Public Transport Corporation) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Mohd Haekal Bin Mohd Yasin (Public Relations Executive of Johor Land Berhad ) and Ruziana Hussin (Executive of Johor Corporation)

Mohd Saiful Nizam (PIJ Holdings Sdn Bhd) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Mohd Zahid Bin Mohamed Dol (Media Officer from Exco of Health & Environment), Fatin Izyani Zaini (Executive of Administration & Media of IHSAN Johor), Radiah Binti Abdul Halim (Administration Executive & Volunteer Management of IHSAN Johor) and Mohammad Syarifuddin Bin Mohamad Saridi (Corporate Communications Department Executive of Infrastructure Group of Johor)

Arif Haikal Bin Roslan (Media Officer from Exco of Housing & Local Government) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Ahmad Tarmizi Bin Hamid (Corporate Communication Executive of PIJ Holdings Sdn Bhd) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Siti Noraeihan Binti Abdul Karim (Senior Executive of SAJ Holdings Sdn Bhd)

Mas Hairul Ariffin Bin Alwee (Assistant Manager of Waqaf of Islam Johor State Corporation) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Fatin Izyani Zaini (Executive of Administration & Media of IHSAN Johor) presenting her group's work.

Ahmad Hesamudin bin Mohd Tahir (Training & Career Section Assistant Officer of Johor Islamic Religious Department) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Anim Binti Abd Aziz (Photographer of MEDKOM - Johor Chief Minister's Office) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Tunaim Satiman (handling Youth Media from Exco of Youth, Sports, Culture & Heritage) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Muhammad Izhan Bin Yunus (MEDKOM - Johor Chief Minister's Office)

Mohamad Faisal Bin Aziz Samsudin (Corporate Communication, Media & Public Relation Senior Executive of Entreprenuer Development Center) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Mohd Zulhafiz Bin Mohd Sani (Administrative Assistant of IKLAS Johor), Wan Mohd Yusof bin Wan Husein (NGO Unit Head of IKLAS Johor), Ahmad Hesamudin bin Mohd Tahir ((Training & Career Section Assistant Officer of Johor Islamic Religious Department), Ahmad Dhiauddin Bin Salimin (Curriculum Section Assistant Officer of Johor Islamic Religious Department), Siti Noraeihan Binti Abdul Karim (Senior Executive of SAJ Holdings Sdn Bhd) and Muhd Subree Bin A. Rahman (Executive of SAJ Holdings Sdn Bhd)

Mohammad Syarifuddin Bin Mohamad Saridi (Corporate Communications Department Executive of Infrastructure Group of Johor) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Maria Samilin (Zanerva Director of New Ideas), Mas Hairul Ariffin Bin Alwee (Assistant Manager of Waqaf of Islam Johor State Corporation), Nur Farhana Shafiqah Binti Shamsuddin (Executive Design & Web of Entrepreneur Development Center), Mohamad Faisal Bin Aziz Samsudin (Corporate Communication, Media & Public Relation Senior Executive of Entreprenuer Development Center) and Muhammad Nazri Mohamad Nor Azmi (Senior Research Officer at Johor Chief Minister's Office)

Siti Noraeihan Binti Abdul Karim (Senior Executive of SAJ Holdings Sdn Bhd) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Ahmad Dhiauddin Bin Salimin (Curriculum Section Assistant Officer of Johor Islamic Religious Department) and Ahmad Hesamudin bin Mohd Tahir (Training & Career Section Assistant Officer of Johor Islamic Religious Department)

Normah Binti Pardi (UMNO Relations Division Johor) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Muhd Jamal Bin Roslan (Assistant Chief Information Technology of Islam Johor State Corporation), Onn Mahathir B Md Nasir (Infrastructure Group of Johor), Anim Binti Abd Aziz (Photographer of MEDKOM - Chief Minister of Johor), Nur Habibah Binti Mohd Noor (Strategic Communication Senior Executive of Johor Public Transport Corporation) and Nur Syahirah Binti Abdul Ghani (Public Relations Executive of Johor Public Transport Corporation)

Nor Azleen Ambros (Director, Media and Communications Unit of Johor Chief Minister's Office) and Julio Romo (Zanerva Partner Consultant)

Siti Noraeihan Binti Abdul Karim (Senior Executive of SAJ Holdings Sdn Bhd) and Muhd Subree Bin A. Rahman (Executive of SAJ Holdings Sdn Bhd

Ruziana Hussin (Executive at Johor Corporation) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Wan Nazrudean Bin Wan Mohd Noor (Deputy President of INPRESS), Mohd Zahid Bin Mohamed Dol (Media Officer of Exco of Health & Environment), Arif Haikal Bin Roslan (Media Officer of Exco of Housing & Local Government) and Nor Azleen Ambros (Director, Media and Communications Unit of Johor Chief Minister's Office)

Ahmad Dhiauddin Bin Salimin (Curriculum Section Assistant Officer of Johor Islamic Religious Department) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Fatin Izyani Zaini (Executive of Administration & Media of IHSAN Johor) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Wan Nazrudean Bin Wan Mohd Noor (Deputy President of INPRESS) and Arif Haikal Bin Roslan (Media Officer of Exco of Housing & Local Government)

Nur Habibah Binti Mohd Noor (Strategic Communication Senior Executive of Johor Public Transport Corporation) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Julio Romo (Zanerva Partner Consultant) and Mohamad Faisal Bin Aziz Samsudin (Corporate Communication, Media & Public Relation Senior Executive of Entreprenuer Development Center)

Radiah Binti Abdul Halim (Administration Executive & Volunteer Management of IHSAN Johor) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Tan Wei Jie (Special Officer at Exco of Tourism, Trade & Consumption)

Muhd Subree Bin A. Rahman (Executive of SAJ Holdings Sdn Bhd) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Nur Farhana Shafiqah Binti Shamsuddin (Executive Design & Web of Entrepreneur Development Center), Mas Hairul Ariffin Bin Alwee (Assistant Manager at Waqaf of Islam Johor State Corporation), Ruziana Hussin (Executive at Johor Corporation) and Mohd Zulhafiz Bin Mohd Sani (Administrative Assistant at IKLAS Johor )

Muhammad Izhan Bin Yunus (MEDKOM - Johor Chief Minister"s Office) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Tan Wei Jie (Special Officer at Exco of Tourism, Trade & Consumption) presenting his group's work.

Mohd Zulhafiz Bin Mohd Sani (Administrative Assistant of IKLAS Johor ) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Wan Nazrudean Bin Wan Mohd Noor (Deputy President of INPRESS)

Hanafi Bin Mohd Jais (Special Officer of Exco of Women, Family & Community) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Ahmad Tarmizi Bin Hamid (Corporate Communication Executive of PIJ Holdings Sdn Bhd) and Hanafi Bin Mohd Jais (Special Officer of Exco of Women, Family & Community)

Mohd Fadzli Abu Bakar (Chief Executive of Johor Corporation) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Ruziana Hussin (Executive of Johor Corporation), Has-zatul Bazamah Binti Hasni (Public Relation Executive of Johor Land Berhad) and Nur Farhana Shafiqah Binti Shamsuddin (Executive Design & Web of Entreprenuer Development Center)

Mohd Haekal Bin Mohd Yasin (Public Relation Executive of Johor Land Berhad) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Ahmad Hesamudin bin Mohd Tahir ((Training & Career Section Assistant Officer of Johor Islamic Religious Department), Muhd Subree Bin A. Rahman (Executive of SAJ Holdings Sdn Bhd) and Wan Mohd Yusof bin Wan Husein (NGO Unit Head of IKLAS Johor)

Mohamad Hairee Bin Othman (Media Officer of Exco of Solidarity & Human Resource) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Salleh Bin Mohd Yusof (Special Officer of Exco of Education, Information, Development of Entrepreneurs & Cooperatives), Wan Nazrudean Bin Wan Mohd Noor (Deputy President of INPRESS) and Arif Haikal Bin Roslan (Media Officer of Exco of Housing & Local Government)

Muhd Jamal Bin Roslan (Assistant Chief Information Technology of Islam Johor State Corporation) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Anim Binti Abd Aziz (Photographer of MEDKOM - Chief Minister of Johor), Nur Habibah Binti Mohd Noor (Strategic Communication Senior Executive of Johor Public Transport Corporation), Nur Syahirah Binti Abdul Ghani (Public Relation Executive of Johor Public Transport Corporation) and Muhammad Nazri Mohamad Nor Azmi (Senior Research Officer of Johor Chief Minister's Office)

Tan Wei Jie (Special Officer of Exco of Tourism, Trade & Consumption) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Tunaim Satiman (Youth Media of Exco of Youth, Sports, Culture & Heritage), Mohd Zahid Bin Mohamed Dol (Media Officer of Exco of Health & Environment), Fatin Izyani Zaini (Executive of Administration & Media of IHSAN Johor), Radiah Binti Abdul Halim (Administration Executive & Volunteer Management of IHSAN Johor), Mohammad Syarifuddin Bin Mohamad Saridi (Corporate Communications Department Executive of Infrastructure Group of Johor) and Normah Binti Pardi (UMNO Relations Division Johor)

Mohd Marhanis Mirza Bin Mahmod (Junior Executive of Johor Biotechnology & Biodiversity Corporation) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Radiah Binti Abdul Halim (Administration Executive & Volunteer Management of IHSAN Johor), Mohd Marhanis Mirza Bin Mahmod (Junior Executive of Johor Biotechnology & Biodiversity Corporation), Mohammad Syarifuddin Bin Mohamad Saridi (Corporate Communications Department Executive of Infrastructure Group of Johor), Hanafi Bin Mohd Jais (Special Officer of Exco of Women, Family & Community), Tan Wei Jie (Special Officer of Exco of Tourism, Trade & Consumption) and Julio Romo (Zanerva Partner Consultant)

Wan Nazrudean Bin Wan Mohd Noor (Deputy President of INPRESS) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Julio Romo (Zanerva Partner Consultant), Mas Hairul Ariffin Bin Alwee (Assistant Manager of Waqaf of Islam Johor State Corporation), Nur Farhana Shafiqah Binti Shamsuddin (Executive Design & Web of Entreprenuer Development Center) and Mohamad Faisal Bin Aziz Samsudin (Corporate Communication, Media & Public Relation Senior Executive of Entreprenuer Development Center)

Onn Mahathir B Md Nasir (Infrastructure Group of Johor) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Muhd Subree Bin A. Rahman (Executive of SAJ Holdings Sdn Bhd) presenting his group's work.

Salleh Bin Mohd Yusof (Special Officer of Exco of Education, Information, Development of Entrepreneurs & Cooperatives) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Ahmad Tarmizi Bin Hamid (Corporate Communication Executive of PIJ Holdings Sdn Bhd) and Hanafi Bin Mohd Jais (Special Officer of Exco of Women, Family & Community)

Mohd Zahid Bin Mohamed Dol (Media Officer of Exco of Health & Environment) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

From left to right: Mohamad Hairee Bin Othman (Media Officer of Exco of Solidarity & Human Resource), Mohd Marhanis Mirza Bin Mahmod (Junior Executive of Johor Biotechnology & Biodiversity Corporation), Hanafi Bin Mohd Jais (Special Officer of Exco of Women, Family & Community), Tan Wei Jie (Special Officer of Exco of Tourism, Trade & Consumption) and Julio Romo (Zanerva Partner Consultant)

Nor Azleen Ambros (Director, Media and Communications Unit of Johor Chief Minister's Office)

From left to right: Muhd Jamal Bin Roslan (Assistant Chief Information Technology of Islam Johor State Corporation), Onn Mahathir B Md Nasir (Infrastructure Group of Johor)

Julio Romo (Zanerva Partner Consultant)

From left to right: Ahmad Hesamudin bin Mohd Tahir (Training & Career Section Assistant Officer of Johor Islamic Religious Department) and Ahmad Dhiauddin Bin Salimin (Curriculum Section Assistant Officer of Johor Islamic Religious Department)

Mas Hairul Ariffin Bin Alwee (Assistant Manager of Waqaf of Islam Johor State Corporation)

Salleh Bin Mohd Yusof (Special Officer of Exco of Education, Information, Development of Entrepreneurs & Cooperatives)

From left to right: Anim Binti Abd Aziz (Photographer of MEDKOM - Chief Minister of Johor) and Nur Syahirah Binti Abdul Ghani (Public Relation Executive of Johor Public Transport Corporation)

Radiah Binti Abdul Halim (Administration Executive & Volunteer Management of IHSAN Johor)

Fatin Izyani Zaini (Executive of Administration & Media of IHSAN Johor)

From left to right: Ahmad Tarmizi Bin Hamid (Corporate Communication Executive of PIJ Holdings Sdn Bhd) and Mohammad Syarifuddin Bin Mohamad Saridi (Corporate Communications Department Executive of Infrastructure Group of Johor)

National Security Council of Malaysia Social Media In-House Workshop

The National Security Council of Malaysia (MKN) called on us to do a Social Media Workshop for their officers. Held in Penang, we focused on how to monitor social media and using it as a tool to help in disaster management, audience engagement and government information dissemination.

Group Photo of the Participants of the Workshop

(Standing) From L to R : Ahmed Shahery bin Abdul Rahim (Assistant Secretary of Strategic Communication Division), Mohamed Faizal Shah bin Hj. Ali (Assistant Secretary of Sarawak). Hakimi bin Md. Jauhar (Assistant Secretary of Perlis), Mahadir bin Lokeman (Assistant Secretary of Strategic Communication Division), Azizul Adzran bin Mahmor (Assistant Secretary of Melaka), Abdul Munir bin Munaim (Principal Assistant Secretary of Strategic Communication Division), Mohd Fadzil Abdul Rahman (Assistant Secretary of Strategic Communication Division), Mohd Ezril bin Mohd (Principal Assistant Secretary of Strategic Communication Division), Julio Romo (Zanerva's Partner Consultant), Mohd Hafiez bin Mohd Daud (Assistant Secretary of Strategic Communication Division), Mohd Haritshah bin Baharom (Assistant Secretary of Strategic Communication Division), Mohd Saifulnizam bin Mohd Jaini (Assistant Secretary of Negeri Sembilan).

(Sitting down) From L to R : Ab Rakib bin Ahmad (National Security Council Advisor) and Malia Hanifa binti Abd Mutalib (Assistant Secretary of Strategic Communication Division).

Julio Romo (Zanerva's Partner Consultant) leading the discussion during the workshop

Issues such as monitoring, messaging and discussion of target audiences were discussed.

That First Case Study

From L to R : Mohamed Shahrizal bin Yahaya (Principal Assistant Secretary - Strategic Communication Division), Mohd Fadzil Abdul Rahman (Assistant Secretary - Strategic Communication Division), Mohd Haritshah bin Baharom (Assistant Secretary - Strategic Communication Division), Mahadir bin Lokeman (Assistant Secretary - Strategic Communication Division), Mohd Saifulnizam bin Mohd Jaini (Assistant Secretary - Negeri Sembilan).

From L to R : Malia Hanifa binti Abd Mutalio (Assistant Secretary - Strategic Communication Division), Mohamed Faizal Shah bin Hj. Ali (Assistant Secretary - Sarawak), Abdul Munir bin Munaim (Principal Assistant Secretary - Strategic Communication Division), Ab Rakib bin Ahmad (MKN Advisor), Hakimi bin Md Jauhar (Assistant Secretary - Perlis).

That Eureka Moment of Social Media Monitoring

From L to R : Azizul Adzran bin Mahmor (Assistant Secretary - Melaka), Mohd Hafiez bin Mohd Daud (Assistant Secretary - Strategic Communication Division), Ahmed Shahery bin Abdul Rahim (Assistant Secretary - Strategic Communication Division) and Mohd Ezril bin Mohd (Principal Assistant Secretary - Strategic Communication Division)

Social Media Monitoring and Engagement Campaigns Need a Good Team

From L to R : Shahrizal Yahaya (Principal Assistant Secretary - Strategic Communication Division), Mohd Fadzil Abdul Rahman (Assistant Secretary - Strategic Communication Division), Mohd Haritshah bin Baharom (Assistant Secretary - Strategic Communication Division), Mahadir bin Lokman (Assistant Secretary - Strategic Communication Division), Mohd Saifulnizam bin Mohd Jaini (Assistant Secretary - Negeri Sembilan).

Leading the Way Forward

From L to R : Shahrizal Yahaya (Principal Assistant Secretary - Strategic Communication Division), Fadzil Abdul Rahman (Assistant Secretary - Strategic Communication Division), Mohd Haritshah bin Baharom (Assistant Secretary - Strategic Communication Division), Mahadir bin Lokeman (Assistant Secretary - Strategic Communication Division)

It's the Details that Matter

From L to R : Malia Hanifa binti Abd Mutalip (Assistant Secretary - Strategic Communication Division) and Mohamed Faizal Shah bin Hj. Ali (Assistant Secretary - Sarawak).

New Solutions for New Challenges Faced by Governments

From L to R : Abdul Munir bin Munaim (Principal Assistant Secretary - Strategic Communication Division) and Ab Rakib bin Ahmad (MKN Advisor).

From L to R : Ahmed Shahery bin Abdul Rahim (Assistant Secretary - Strategic Communication Division) and Mohd Ezril bin Mohd (Principal Assistant Secretary - Strategic Communication Division).

CONTENT IS KING!

Mohd Fadzil Abdul Rahman (Assistant Secretary - Strategic Communication Division) studiously analyzing the social media platform for data.

Malia Hanifa binti Abd Mutalip (Assistant Secretary - Strategic Communication Division) writing down the information gained on the workshop.

Azizul Adzran bin Mahmor (Assistant Secretary - Melaka) and Mohd Hafiez bin Mohd Daud (Assistant Secretary - Strategic Communication Division) attentively listening to the workshop.

Mohd Fadzil Abdul Rahman (Assistant Secretary - Strategic Communication Division) and Mohd Haritshah bin Baharom (Assistant Secretary - Strategic Communication Division) jotting down discussion on the groupwork.

From L to R : Ahmed Shahery bin Abdul Rahim (Assistant Secretary - Strategic Communication Division) and Mohd Ezril bin Mohd (Principal Assistant Secretary - Strategic Communication Division)

From L to R : Hakimi bin Md Jauhar (Assistant Secretary - Perlis), Ahmed Shahery bin Abdul Rahim (Assistant Secretary - Strategic Communication Division), and Malia Hanifa binti Abd Mutalip (Assistant Secretary - Strategic Communication Division).

Shahrizal Yahaya (Principal Assistant Secretary - Strategic Communication Division) preparing for the next session of the workshop.

View of the Workshop for the 3-day workshop.

Generation Divides and Traits

Each generation comes with it's own unique traits. And these traits are the ones that you should consider when crafting a Social Media Campaign.

From L to R : Mohamed Faizal Shah b. Hj. Ali (Assistant Secretary - Sarawak), Abdul Munir bin Munaim (Principal Assistant Secretary - Strategic Communication Division), Hakimi bin Md. Jauhar (Assistant Secretary - Perlis).

The Power of the Individual. Einstein will be pleased

From L to R : Mohd Haritshah bin Baharom (Assistant Secretary - Strategic Communication Division), Mohd Fadzil Abdul Rahman (Assistant Secretary - Strategic Communication Division), Mahadir bin Lokeman (Assistant Secretary - Strategic Communication Division), Mohamed Shahrizal bin Yahaya (Principal Assistant Secretary - Strategic Communication Division), Mohd Saifulnizam bin Mohd Jaini (Assistant Secretary - Negeri Sembilan).

The Conclusion

One of the case studies was on monitoring the safety of Malaysian supporters during the football match held between Malaysia and Vietnam.

Ahmed Shahery bin Abdul Rahim (Assistant Secretary - Strategic Communication Division) presenting on Taxonomy between Vietnam and Malaysia.

A Picture Break in between the Group Work

From L to R : Mohd Hafiez bin Mohd Daud (Assistant Secretary - Strategic Communication Division), Mahadir bin Lokeman (Assistant Secretary - Strategic Communication Division), Ahmed Shahery bin Abdul Rahim (Assistant Secretary - Strategic Communication Division), Hakimi bin Md.Jauhar (Assistant Secretary - Perlis), Mohd Ezril bin Mohd (Principal Assistant Secretary - Strategic Communication Division).

Control of Channels

It was emphasized in the workshop that it is very important to distinguish and categorize which channels on social media can be fully controlled -- versus the ones whose content needs to be 'earned' by government agencies. The third category are paid channels.

That Big Decision

From L to R : Azizul Adzran Mahmor (Assistant Secretary - Melaka), Mohd Hafiez bin Mohd Daud (Assistant Secretary - Strategic Communication Division) and Mohd Ezril bin Mohd (Principal Assistant Secretary - Strategic Communication Division).

From L to R : Mohamed Shahrizal bin Yahaya (Principal Assistant Secretary - Strategic Communication Division), Mohd Haritshah bin Baharom (Assistant Secretary - Strategic Communication Division), Mohd Saifulnizam bin Mohd Jaini (Assistant Secretary - Negeri Sembilan), Mahadir bin Lokeman (Assistant Secretary - Strategic Communication Division), and Mohd Fadzil Abdul Rahman (Assistant Secretary - Strategic Communication Division).

From L to R : Mohd Haritshah bin Baharom (Assistant Secretary - Strategic Communication Division), Mohd Saifulnizam bin Mohd Jaini (Assistant Secretary - Negeri Sembilan), and Mahadir bin Lokeman (Assistant Secretary - Strategic Communication Division)

From L to R : Hakimi bin Md Jauhar (Assistant Secretary - Perlis), Mohamed Faizal Shah bin Hj. Ali (Assistant Secretary - Sarawak), Malia Hanifa binti Abd Mutalip (Assistant Secretary - Strategic Communication Division), and Abdu Munir bin Munaim (Principal Assistant Secretary - Strategic Communication Division).

Mohd Hafiez bin Mohd Daud, Assistant Secretary of Stategic Communication Division receiving his certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

Azizul Adzran bin Mahmor, Assistant Secretary of Melaka receiving his certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

Ahmed Shahery bin Abdul Rahim, Assistant Secretary of Stategic Communication Division receiving his certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

Mahadir bin Lokeman, Assistant Secretary of Stategic Communication Division receiving his certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

Mohd Haritshah bin Baharom, Assistant Secretary of Stategic Communication Division receiving his certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

Mohd Fadzil Abdul Rahman, Assistant Secretary of Stategic Communication Division receiving his certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

Mohd Saifulnizam bin Mohd Jaini, Assistant Secretary of Negeri Sembilan receiving his certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

Mohamed Faizal Shah bin Hj. Ali, Assistant Secretary of Sarawak receiving his certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

Hakimi bin Md Jauhar, Assistant Secretary of Perlis receiving his certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

Malia Hanifa bnti Abd Mutalip, Assistant Secretary of Strategic Communication Division receiving her certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

Ab Rakib bin Ahmad,National Security Council Advisor receiving his certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

Abdul Munir Munaim, Principal Assistant Secretary of Strategic Communication Division receiving his certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

Mohd Ezril bin Mohd, Principal Assistant Secretary of Strategic Communication Division receiving his certificate of workshop participation from Julio Romo (Zanerva's Partner Consultant) during the National Security Council In-House Workshop in Penang.

(Standing) From L to R : Ahmed Shahery bin Abdul Rahim (Assistant Secretary of Strategic Communication Division), Mohamed Faizal Shah bin Hj. Ali (Assistant Secretary of Sarawak). Hakimi bin Md. Jauhar (Assistant Secretary of Perlis), Mahadir bin Lo

(Sitting down) From L to R : Ab Rakib bin Ahmad (National Security Council Advisor), and Malia Hanifa binti Abd Mutalib (Assistant Secretary of Strategic Communication Division).

UN Women & Afghan Parliamentarians Workshop in Malaysia

In collaboration with UN Women, Zanerva is proud to have organized a workshop and exposure trip for parliamentarians who make up the Women Commission of Afghanistan. The primary aim was to deepen their understanding of Islamic law and legislation, along with learning best practices in creating policies on how to eliminate violence against women.

Giving of token of appreciation from Malaysia to Afghanistan

Dato' Seri Rohani, Minister of Ministry of Women and Community Development, presenting a token of appreciation to Mdm Sediqa Balkhi, the head of Upper House of Afghan Parliament.

Of civil and criminal.

Zarizana Abdul Aziz, our invited speaker for the workshop is a practicing lawyer and expert on women's right; and she is giving a presentation on the comparison between civil and criminal punishment of violence against women.

One of our invited speakers.

Dr. Fauziah Mohd Noor, our invited speaker who is a Law Lecturer at Universiti Utara Malaysia, specializing Women's rights in the perspective of Syariah.

The Afghan parliamentarians are in heated discussion over one of the topic during the workshop.

L to R: Mr. Zahir Aloko (Officer of Embassy of Afghanistan), Ms. Maria Akhtari (Councillor of Afghanistan Embassy) and Dr. Raihanah Hj. Abdullah (Professor of Department of Syariah and Law, Universiti Malaya)

L to R: Mr. Muhammad Sharif Nasry and Mr. Hassan Fahimi.

These are the UN Women representatives that are escorting the MPs throughout the workshop.

The MPs are listening attentively to the lectures translated by our translator, Sebghatullah Qazizada.

Issues discussed during the exposure visit.

Amongst the issues highlighted by the Afghan MPs that needs to be discussed during the workshop

Our meeting with Y.B. Dato' Seri Rohani Abdul Karim, the Minister of Ministry of Women and Community Development.

Fostering diplomatic relationship between 2 countries.

Dato' Seri Rohani Abdul Karim, Minister of Ministry of Women and Community Development, receiving gift from Mdm Nafisa Azimi, the head of Lower House of Afghanistan Parliament, accompanied by Dato' Sabariah Hassan, the Secretary General of Ministry of Women and Community Development.

Mdm. Shirin Mohsini discussing on the meeting with Ministry of Women with Mr. Hassan Fahimi.

The organizers, Maria Samilin and Khadijah Shamsul also received a token of appreciation from Dato' Seri Rohani Abdul Karim, Minister of Ministry of Women and Community Development.

The Afghan MPs during a photography session with Dato' Sero Rohani Abdul Karim, Minister of Ministry of Women and Community Development.

Picture-taking session.

The organizers taking pictures with Dato' Sabariah, the Secretary General of the Ministry of Women and Community Development.

Sebghatullah, the official translator of the programme, is translating on behalf of Dato' Seri Rohani Abdul Karim, Minister of Ministry of Women and Community Development, to the Afghan MPs.

Group Photo at the Ministry of Women and Community Development after the meeting.

Amongst the material used during the workshop.

Visiting the headquarter of Women's Aid Organization

Ivy Josiah, the executive director of Women's Aid Organisation is sharing the story of her organization's start-up years; while Ratna Osman, the executive director of Sisters In Islam listened in on it.

The publication by Sisters In Islam to discuss the rights of women in the eyes of Islam.

Meeting Ratna Osman

Ratna Osman, the executive director of Sisters In Islam shares the efforts of Sisters in Islam to empower women's rights in Malaysia.

Post-meeting tea break in the headquarter of Women's Aid Organization.

Picture Session with Ivy Josiah and Ratna Osman

Special thank you gift.

Nafisa Azimi presenting a token of appreciation to Ratna Osman and Ivy Josiah, to thank them for their time to arrange for the meeting.

L to R: Ratna Osman (of Sisters In Islam), Maria Samilin (of Zanerva Sdn. Bhd) and Ivy Josiah (of Women's Aid Organization)

View of the room on 2nd day of meeting.

Amongst the officers who attended the meeting on behalf of Ministry of Women and Community Development.

The MPs seated on the left side of the meeting table as well as officers of the Ministry on the right side, are listening attentively to the presentation on efforts by government of Malaysia in order to protect women's rights.

Dato' Seri Rohani Abdul Karim, Minister of Ministry of Women and Community Development, listening to the question by Mdm Nafisa Azimi.

Sebghatullah translating on behalf of Dato' Seri Rohani Abdul Karim, Minister of Ministry of Women and Community Development, on the question posed by Mdm Nafisa Azimi.

Full view of the attendees of the meeting.

Preparing for debate.

The MPs preparing arguments supporting the motion for debate session on the last day of the workshop.

The MPs preparing arguments against the motion during debate session on the last day of the workshop.

The MPs listening attentively to Mdm Sediqa Balkhi's explanation during the preparation for arguments.

Time is almost up.

The government side of the motion preparing the speech for presentation during the session.

Social Collaboration for HR Cost-Saving Employee Engagement & Productivity

Tighe Wall (Zanerva Partner Consultant) starting the session in Kuala Lumpur last April 2016

From left to right: Gretelle Gaid (HR Manager of Tanfeeth), Carina Joseph (Employee Relations & Engagement Senior Assistant Vice President of Astro Malaysia), Azlul Azimah Zaghlol (HR Manager at Tenaga Nasional Bhd), Ali Talib Al Busaidi (Employee Engagement Senior Manager of The Central Bank of Oman) and Azlul Shkib Arslan Zaghlol (Communication, Strategy and Deliver Senior Manager of Tenaga Nasional Bhd)

Tighe Wall (Zanerva's Partner Consultant) answers the question "What's in it for you when you implement Social Collaboration in your organization?"

Ali Talib Al Busaidi (Employee Engagement Senior Manager of The Central Bank of Oman)

Jasmin Valencia (Training & Development Officer of Dubai Duty Free) and Sheetal Pereira (Employee Relations and Welfare Assistant Manager for the Dubai World Trade Center)

TEAM MEETING: From left to right: Saif Sultan Al Abri (Employee Engagement Senior Manager of Oman Telecom), Feras M Al-Eisa (Internal Communications Analyst of Sabic), Sheetal Pereira (Employee Relations and Welfare Assistant Manager for the Dubai World Trade Center), Aneesa Alsaad (Head of Human Resource Vice President of Arab Bank)

Zeguang Bian (Human Resource Administration Supervisor of Dubai Duty Free) presenting her group's case study.

Azlul Shkib Arslan Zaghlol (Communication, Strategy and Deliver Senior Manager of Tenaga Nasional Berhad) presenting his group's chosen employee profile.

Saif Sultan Al - Abri (Employee Engagement Senior Manager of Oman Telecom)

Feras M Al-Eisa (Internal Communications Analyst of Sabic) presenting his group's work

Feras M Al-Eisa (Internal Communications Analyst of Sabic) and Sheetal Pereira (Employee Relations and Welfare Assistant Manager for the Dubai World Trade Center)

Feras M Al-Eisa (Internal Communications Analyst of Sabic)

Azlul Azimah Zaghlol (Human Resource Manager at Tenaga Nasional Bhd) presenting her group's work.

Azlul Azimah Zaghlol (Human Resource Manager at Tenaga Nasional Bhd)

Mohd Syahrul Bin Abdullah (Community Engagement and Welfare Manager of Tenaga Nasional Berhad) presenting his group's work

Sheetal Pereira (Employee Relations and Welfare Assistant Manager for the Dubai World Trade Center) presenting her group's work

Anita Perumal (Strategic Communications Senior Manager of Tenaga Nasional Berhad) presenting her group's work

Carina Joseph (Employee Relations & Engagement Senior Assistant Vice President of Astro Malaysia) presenting her team's work

Gretelle Gaid (HR Manager of Tanfeeth) presenting her team's work

Azlul Shkib Arslan Zaghlol (Communication, Strategy and Deliver Senior Manager of Tenaga Nasional Berhad) presenting his team's work

From left to right: Aneesa Alsaad (Head of Human Resource and Vice President of Arab Bank Bahrain), Azlul Azimah Zaghlol (Human Resource Manager at Tenaga Nasional Bhd), Jasmin Valencia (Training & Development Officer of Dubai Duty Free), Carina Joseph (Employee Relations & Engagement Senior Assistant Vice President of Astro Malaysia)

Aneesa Alsaad (Head of Human Resource and Vice President of Arab Bank Bahrain) and Jasmin Valencia (Training & Development Officer of Dubai Duty Free)

Azlul Shkib Arslan Zaghlol (Communication, Strategy and Deliver Senior Manager of Tenaga Nasional Berhad) and Ali Talib Al Busaidi (Employee Engagement Senior Manager of The Central Bank of Oman)

BREAK MOMENT: From left to right: Sheetal Pereira (Employee Relations and Welfare Assistant Manager for the Dubai World Trade Center), Aneesa Alsaad (Head of Human Resource and Vice President of Arab Bank Bahrain), Zeguang Bian (Human Resource Administration Supervisor of Dubai Duty Free) Jasmin Valencia (Training & Development Officer of Dubai Duty Free), Gretelle Gaid (HR Manager of Tanfeeth), Tighe Wall (Zanerva Partner Consultant), Saif Sultan Al - Abri (Employee Engagement Senior Manager of Oman Telecom)

Tighe Wall (Zanerva Partner Consultant)

Zeguang Bian (Human Resource Administration Supervisor of Dubai Duty Free) giving the last presentation for her group.

Saif Sultan Al - Abri (Employee Engagement Senior Manager of Oman Telecom) giving the last presentation for his group.

Ali Talib Al Busaidi (Employee Engagement Senior Manager of The Central Bank of Oman) giving the last presentation for his group.

Jasmin Valencia (Training & Development Officer of Dubai Duty Free) giving the last presentation for her group.

Mohd Syahrul Bin Abdullah (Community Engagement and Welfare Manager of Tenaga Nasional Berhad) giving the last presentation for his group.

Aneesa Alsaad (Head of Human Resources and Vice President of Arab Bank Bahrain) giving the last presentation for her group.

Saif Sultan Al Abri (Employee Engagement Senior Manager of Oman Telecom) receiving his certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

Feras M Al-Eisa (Internal Communications Analyst of Sabic) receiving his certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

Gretelle Gaid (HR Manager of Tanfeeth) receiving her certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

Azlul Shkib Arslan Zaghlol (Communication, Strategy and Deliver Senior Manager of Tenaga Nasional Berhad) receiving his certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

Mohd Syahrul Bin Abdullah (Community Engagement and Welfare Manager of Tenaga Nasional Berhad) receiving his certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

Anita Perumal (Strategic Communications Senior Manager of Tenaga Nasional Berhad) receiving her certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

Azlul Azimah Zaghlol (Human Resource Manager at Tenaga Nasional Bhd) receiving her certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

Ali Talib Al Busaidi (Employee Engagement Senior Manager of The Central Bank of Oman) receiving his certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

Jasmin Valencia (Training & Development Officer of Dubai Duty Free) receiving her certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

Zeguang Bian (Human Resource Administration Supervisor of Dubai Duty Free) receiving her certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

Carina Joseph (Employee Relations & Engagement Senior Assistant Vice President of Astro Malaysia) receiving her certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

Sheetal Pereira (Employee Relations and Welfare Assistant Manager for the Dubai World Trade Center) receiving her certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

Aneesa Alsaad (Head of Human Resource and Vice President of Arab Bank Bahrain) receiving her certificate of workshop completion from Tighe Wall (Zanerva Partner Consultant)

From left to right: Mohd Syahrul Bin Abdullah (Community Engagement and Welfare Manager of Tenaga Nasional Berhad), Zeguang Bian (Human Resource Administration Supervisor of Dubai Duty Free), Sheetal Pereira (Employee Relations and Welfare Assistant Manager for the Dubai World Trade Center), Aneesa Alsaad (Head of Human Resource and Vice President of Arab Bank Bahrain), Anita Perumal (Strategic Communications Senior Manager of Tenaga Nasional Berhad), Saif Sultan Al Abri (Employee Engagement Senior Manager of Oman Telecom), Gretelle Gaid (HR Manager of Tanfeeth), Feras M Al-Eisa (Internal Communications Analyst of Sabic), Azlul Azimah Zaghlol (Human Resource Manager at Tenaga Nasional Bhd), Azlul Shkib Arslan Zaghlol (Communication, Strategy and Deliver Senior Manager of Tenaga Nasional Berhad), Ali Talib Al Busaidi (Employee Engagement Senior Manager of The Central Bank of Oman), Tighe Wall (Zanerva Partner Consultant), Jasmin Valencia (Training & Development Officer of Dubai Duty Free) and Carina Joseph (Employee Relations & Engagement Senior Assistant Vice President of Astro Malaysia)

Best Practices in Social Customer Care in Oman

Our Participants for Muscat Workshop

L to R: Naila Abdullah Al-Bimani (Customer Service Officer, National Bank of Oman), Shawna Qabazard (Head of Business Performance Management & Marketing, National Bank of Kuwait), Muna Salim Al Khusaibi (Call Centre Supervisor Alizz Islamic Bank), Mahmoud Al Otari (Specialist - Customer Service, M.H. Alshaya Co. LLC), Guy Stephens ( Zanerva's Partner Consultant), Hassan Alsaati (Specialist -Customer Service, M.H. Alshaya Co. LLC), Hussein Al Sarhani (Customer Relationship Manager, Muscat Electricity Distribution Company), Ahmed Mohammed Al Shaibani (Admission Specialist, Higher Education Admission Centre Oman), Ahmed Saif Abdullah Al-Hashmi (Technician, Capital Market Authority), Issa Khalfan Al Suqri (Corporate Communication Officer, Alizz Islamic Bank), Captain Ahmed Al Sarmi (Head of Internet Section - Public Relations, Royal Oman Police), Lieutenant Rashid Al Mahrezi (Press Section - Public Relations, Royal Oman Police), Lieutenant Shihab Al Balushi (Internet Section - Public Relations, Royal Oman Police), Saud Rabia Rashid Al Siyabi (Supervisor of Marketing and Communication, Public Authority for Electricity and Water), Faisal Ibrahim Alzadjali (IT Division, National Bank of Oman), Hamed Mohammed Al-Rawahi (Administrative Public Authority for Electricity and Water) and Hafedh Ali Salim Al-Hasani (Manager of Communication, Public Authority for Electricity and Water)

L to R: Hamed Mohmamed Al-Rawahi (Administrative of Public Authority for Electricity and Water), Hafedh Ali Salim Al-Hasani (Manager of Communication of Public Authority for Electricity and Water) speaking to Dheeraj Ahluwalia (Head of Marketing of National Bank of Oman)

View of the room on 1st day of the workshop.

Guy Stephens discussing on Instagram and how to improve the look of instagram account for every organization.

L to R: Issa Khalfan Al Suqri (Corporate Communication Officer of Alizz Islamic Bank), Hussein Al Sarhani (Customer Relationship Manager of Muscat Electricity Distribution Company), Lieutenant Shihab Al Balushi (Internet Section - Public Relations of Royal Oman Police), Captain Ahmed Al Sarmi
(Head of Internet Section - Public Relations of Royal Oman Police), Ahmed Saif Abdullah Al-Hashmi (Technician of Capital Market Authority), Saud Rabia Rashid Al Siyabi (Supervisor of Marketing and Communication of Public Authority for Electricity and Water), Ahmed Mohammed Al Shaibani (Admission Specialist of Higher Education Admission Centre Oman)

Mahmoud Alotari (Contact Center Manager of M.H. Alshaya Co. LLC) during the workshop.

Mazin Hamed Al-Hasani (Quality Manager of National Bank of Oman) engulfed in the interesting session during our Customer Service Best Practices Using Social Media Workshop

The gentlemen of the workshop, enjoying the lighthearted session with our trainer.

Issa Khalfan Al Suqri (Corporate Communication Officer of Alizz Islamic Bank) focusing during the workshop.

Guy Stephens (Zanerva's Partner Consultant) discussing on the Twitter account of Bank Muscat and ways they can improve when it comes to customer service.

Muna Salim Al Khusaibi (Call Centre Supervisor) and Issa Khalfan Al Suqri (Corporate Communication Officer) of Alizz Islamic Bank sharing their experiences in customer service at the bank.

L to R: Captain Ahmed Al Sarmi (Head of Internet Section - Public Relations of Royal Oman Police), Ahmed Saif Abdullah Al-Hashmi (Technician of Capital Market Authority), Saud Rabia Rashid Al Siyabi (Supervisor of Marketing and Communication of Public Authority for Electricity and Water), Ahmed Mohamed Al Shaibani (Admission Specialist of Higher Education Admission Centre Oman)

Nawaf Abdullah Al Yarubi (Head Section Marketing and Communication of Public Authority for Electricity and Water) focusing on the slides provided during the workshop.

Clockwise: Mazin Hamed Al-Hasani (Quality Manager of National Bank of Oman), Mahmoud Alotari (Contact Centre Manager of M.H. Alshaya Co. LLC), Lieutenant Rashid Al Mahrezi (Press Section - Public Relations of Royal Oman Police), Hassan Alsaati (Specialist - Customer Service of M.H. Alshaya Co. LLC)

The ladies decided to be in one team and try to be the team with the best presentation.

Mahmoud Alotari (Contact Center Manager of M.H. Alshaya Co. LLC.) presenting on crisis management based on his group discussion.

Captain Ahmed Al Sarmi (Head of Internet Section - Public Relations, Royal Oman Police) presenting on his group's crisis management strategy based on the case study provided

Shawna Qabazard (Head of Business Performance Management & Marketing of National Bank of Kuwait) presenting the 3rd group presentation on crisis management.

Saud Rabia Rashid Al Siyabi (Supervisor of Marketing and Communication of Public Authority for Electricity & Water) and Captain Ahmed Al Sarmi (Head of Internet Section Public Relations of Royal Oman Police) engaging in discussion on importance of social media in their organizations

View of the room during the Customer Service Best Practices Using Social Media Workshop.

L to R: Mazin Hamed Al-Hasani (Quality Manager, National Bank of Oman), Lieutenant Rashid Al Mahrezi (Press Section - Public Relations, Royal Oman Police), Issa Khalfan Al Suqri (Corporate Communication Officer, Alizz Islamic Bank)

Omani traditional dance performance during coffee break

Must have been something really funny, judging from how Guy Stephens is laughing.

Muna Salim Al Khusaibi (Call Centre Supervisor, Alizz Islamic Bank) during one of the discussion.

Naila Abdullah Al-Bimani (Customer Service Officer of National Bank of Oman) listening to the group presentations

Certificate-giving ceremony

Saud Rabia Rashid Al Siyabi, Supervisor of Marketing and Communication of Public Authority for Electricity and Water receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Hamed Mohammed Al-Rawahi, Administrative of Public Authority for Electricity and Water receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Hafedh Ali Salim Al-Hasani, Manager of Communication of Public Authority for Electricity and Water receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Naila Abdullah Al-Bimani,Customer Service Officer of National Bank of Oman receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Shawna Qabazard, Head of Business Performance Management & Marketing of National Bank of Oman receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Mahmoud Al Otari, Contact Center Manager of M.H. Alshaya Co. LLC. receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Ahmed Saif Abdullah Al-Hashmi, Technician of Capital Market Authority Oman receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Hassan Alsaati, Specialist in Customer Service of M.H. Alshaya Co. LLC. receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Lieutenant Rashid Al Mahrezi, under Press Section Public Relations of Royal Oman Police receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Lieutenant Shihab Al Balushi, under Internet Section Public Relations of Royal Oman Police receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Captain Ahmed Al Sarmi, Head of Internet Section Public Relations of Royal Oman Police receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Ahmed Mohammed Al Shaibani, Admission Specialist of Higher Education Admission Centre Oman receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Muna Salim Al Khusaibi, Call Centre Supervisor of Alizz Islamic Bank receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Issa Khalfan Al Suqri, Corporate Communication Officer of Alizz Islamic Bank receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

Faisal Ibrahim Alzadjali, from IT Division of National Bank of Oman receiving his corporate gift from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.

L to R: Naila Abdullah Al-Bimani (Customer Service Officer, National Bank of Oman), Shawna Qabazard (Head of Business Performance Management & Marketing, National Bank of Kuwait), Muna Salim Al Khusaibi (Call Centre Supervisor Alizz Islamic Ban

L to R: Muna Salim Al Khusaibi (Call Centre Supervisor, Alizz Islamic Bank), Shawna Qabazard (Head of Business Performance Management & Marketing, National Bank of Kuwait), Guy Stephens (Zanerva's Partner Consultant), Naila Abdullah Al-Bimani (Customer Service Officer, National Bank of Oman)

to R: Hussein Al Sarhani (Customer Relationship Manager, Muscat Electricity Distribution Company), Captain Ahmed Al Sarmi (Head of Internet Section - Public Relations, Royal Oman Police), Lieutenant Shihab Al Balushi (Internet Section - Public Relations, Royal Oman Police), Maria Samilin (Director of New Ideas, Zanerva), Saud Rabia Rashid Al Siyabi (Supervisor of Marketing and Communication, Public Authority for Electricity and Water), Lieutenant Rashid Al Mahrezi (Press Section - Public Relations, Royal Oman Police), Ahmed Saif Abdullah Al-Hashmi (Technician, Capital Market Authority)

Advanced Operational Cash Flow & Liquidity Risk Management in the UAE

From L to R: Maria Samilin (Director of New Ideas - Zanerva), Reem Eltayeb Elzubeir (Finance Manager - Savola Edible Oil Sudan), Mai Al Mutair (Group Investment Manager - Zain - Mobil Telecommunications Kuwait), Sahar Said Heshmat (Director of Treasury & Risk Development - Telecom Egypt), Redentor Villamayor (Finance Manager - Stellar Group LLC), Aziz Said Ali Al Nadabi (Treasury & Banking Officer - Oman Oil Marketing Company), Ashraf Abdullah Al Maskery (Accountant - The Wave Muscat), Leon Grandy (Zanerva Partner Consultant), Biju Johnson (Financial Controller - Gulf Warehousing Company Qatar), Ibrahim Al-Khudair (Accountant, Cash Management - Sahara Petrochemicals), Dario Opistan (Chief Accountant - Alfardan Automobiles Qatar), Tariq Ziad Khanfar (Accounting Supervisor - Jordan Bromine Company Ltd)

Delegates learning fresh and new ideas from Leon Grandy, Zanerva Partner Consultant

Leon Grandy, Zanerva Partner Consultant interacting with the delegates at the Advanced Operational Cash Flow & Treasury Workshop

Sahar Said Heshmat Dirctor of Treasury & Risk Management Telecom Egypt with Zanerva's Zanerva Partner Consultant Leon Grandy.

Deep in Thought

Redentor Villamayor, Finance Manager at Stellar Group LLC

Leon Grandy, Zanerva Partner Consultant conversing with Sahar Said Heshmat Dirctor of Treasury & Risk Management Telecom Egypt

Leon Grandy (Zanerva Partner Consultant)

Leon Grandy (Zanerva Partner Consultant) discusses the goals that each delegate hopes to achieve after the workshop on Advanced Operational Cash Flow Management in Dubai.

Sahar Said Heshmat (Director of Treasury & Risk Management - Telecom Egypt), Ibrahim Al-Khudair (Accountant, Cash Management - Sahara Petrochemicals), and Dario Opistan (Chief Accountant - Alfardan Automobiles Qatar).

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Biju Johnson (Financial Controller - Gulf Warehousing Company Qatar), Mai Al Mutair (Group Investment Manager - Zain -Mobil Telecommunications Kuwait), and Redentor Villamayor (Finance Manager - Stellar Group LLC)

Biju Johnson, Financial Controller at Gulf Warehousing Company Qatar receiving his certificate of participation for attending the Advanced Operational Cash Flow & Treasury Management workshop in Dubai

Redentor Villamayor, Finance Manager at Stellar Group LLC receiving his certificate of participation for attending the Advanced Operational Cash Flow & Treasury Management workshop in Dubai

Maria Samilin, Director of New Ideas at Zanerva interacting with delegates Ashraf Abdullah Al Maskery, Accountant at The Wave Muscat together and Dario R. Opistan, Chief Accountant at AlFardan Automotive Group

"I am familiar with the concepts presented but the discussion and examples are very rich and informative. Zanerva’s main strength is the fact that the arrangements made and organization of the workshop is perfect. There is nothing I would change about the workshop."

Reem Eltayeb Elzubair - Finance Manager at Savola Edible Oil Sudan

Maria Samilin, Director of New Ideas at Zanerva interacting with delegates Reem Eltayeb Elzubeir, Finance Manager at Savola Edible Oil Sudan, Mai Al Mutair, Group Investment Manager at Zain Mobil Telecommunications Kuwait and Sahar Said Heshmat, Director of Treasury & Risk Management at Telecom Egypt

Ibrahim Al-Khudair, Accountant, Cash Management at Sahara Petrochemicals receiving his certificate of participation for attending the Advanced Operational Cash Flow & Treasury Management workshop in Dubai

"Zanerva is fantastic in organizing the workshop and that is one of Zanerva’s main strength. Very good organization of the workshop leads to a very good training!"

Aziz Said Ali Al-Nadabi - Treasury & Banking Officer at Oman Oil Marketing Company

Mai Al Mutair Group Investment Manager at Zain Mobil Telecommunications Kuwait receiving her certificate of participation for attending the Advanced Operational Cash Flow & Treasury Management workshop in Dubai

“Zanerva provided the best services and atmosphere. Maria is really professional and dedicated and Leon is very well read and highly experienced. The amount of information and technique I learned from him were of great value and updated my knowledge. The course is a great added value to anyone!”

Sahar Said Heshmat Dirctor of Treasury & Risk Management Telecom Egypt

Redentor Villamayor, Finance Manager at Stellar Group LLC, Maria Samilin, Director of New Ideas at Zanerva and Dario Opistan, Chief Accountant at Alfardan Automobiles Qatar

Ashraf Abdullah Al Maskery, Accountant at The Wave Muscat receiving his certificate of participation for attending the Advanced Operational Cash Flow & Treasury Management workshop in Dubai

"Maria and the trainer did a great tandem to deliver sophisticated approaches to treasury management. Thanks to both of you, what I have learned sharpens my skills."

Dario R. Opistan - Chief Accountant at AlFardan Automotive Group

"Zanerva was very hospitable during the workshop and that greatly facilitated intellectual interaction with other delegates. The content of slides and case studies presented, alongside the quality of the workbook contributed to the tremendous amount of knowledge I absorbed. This workshop was indeed relevant, useful and an absolute value for money. Superb treatment received from beginning to the end!"

Tariq Ziad Khanfar - Head of Accounting Manager at Jordan Bromine Company Ltd.

Best Practices in Social Customer Care in Malaysia

Candid Group Photo

First row from left to right: Evi Dwiriyanti (ANZ Indonesia - Call Centre & Retention Manager), Noridayu binti Muhamad (Bank Simpanan Nasional - Brand Communications Officer), Rusydina binti Hj Junaidi (Telekom Brunei Berhad - Corporate Communications Unit Executive), Nur Shazwani binti Roslan (Malaysian Technology Development Corporation Sdn Bhd - Corporate Communication Assistant Vice President) & Nor'Azah binti Nasir (Bank Islam (M) Sdn Bhd - Customer Service Quality Senior Manager).

Second row from left to right: Jeannie Teo Chiang Wei (AmBank (M) Berhad - Customer Experience Assistant Manager), Haryani binti Hj Mohd Taib (Telekom Brunei Berhad - Customer Experience Management Executive), Siti Erna Izura binti Abdul Jamil (Colombia Asia Sdn Bhd - Customer Care Manager), Ni Putu Witraningsih (ANZ Indonesia - Customer Care Manager), Che Wan Syamsurina binti Che Wan Ab Rahman (Open University Malaysia - Centre of Learner Affairs Manager) & Staceylin Patrick (Gleneagles Kota Kinabalu - Web & Social Media Specialist-Marketing)

Thrid row from left right: Alex Wong Chin Ngai (Tan Chong Ekspress Auto Servis Sdn Bhd - After Sales Deputy General Manager) , Guy Stephens (Zanerva Partner Consultant), Surendaran A/L Maniam (Honda Malaysia Sdn Bhd - CRM Executive), Gerarde Pinto A/L Patrick Pinto (AmBank (M) Sdn Bhd - Contact Centre Manager), Sudesh Wijesinghe (Dialog Axiata PLC - Group Service Delivery Specialist) & Natalie Kwan Kie Huen (Gleneagles Kota Kinabalu - Front Office Manager)

Nor'Azah binti Nasir (Bank Islam (M) Berhad - Customer Service Quality Senior Manager )

Guy Stephens (Zanerva Partner Consultant) starts the workshop

Concentrating

Mariamah Binti Hj Daud (Malaysian Technology Development Corporation Sdn Bhd - Corporate Services Director )

First Group Work

From left to right: Nur Shazwani binti Roslan (Malaysia Technology Development Corporation Sdn Bhd - Coporate Communication Assistant Vice President), Evi Drwiriyanti (ANZ Bank Indonesia - Call Centre & Retention Manager), Jeannie Teo Chiang Wei (AmBank (M) Berhad - Contact Centre Manager), Ni Putu Witraningsih (ANZ Bank Indonesia - Customer Care Manager), Che Wan Syamsurina binti Che Wan Ab Rahman (Open University Malaysia - Centre of Learner Affairs Manager) & Siti Erna izura binti Abdul Jamil (Columbia Asia Sdn Bhd - Customer Care Manager)

Action Plan -- Communication during times of a crisis on social media

Staceylin Patrick (Gleneages Kota Kinabalu - Web & Social Media Specialist-Marketing) presented in behalf of her group.

Siti Erna Izura binti Abdul Jamil (Colombia Asia Sdn Bhd - Customer Care Manager) presented in behalf of her group.

Nur Shazwani binti Roslan (Malaysian Technology Development Corporation Sdn Bhd - Corporate Communication Assistant Vice President) presented in behalf of her group.

Surendaran A/L Maniam (Honda Malaysia Sdn Bhd - CRM Executive) presented in behalf of her group.

Sudesh Wijesinghe (Dialog Axiata PLC - Group Service Delivery Specialist) & Nor'Azah binti Nasir (Bank Islam (M) Sdn Bhd - Customer Service Quality Senior Manager)

All Smiles

Haryani binti Hj Mohd Taib (Telekom Brunei Berhad - Customer Experience Management Executive) & Noridayu binti Muhamad (Bank Simpanan Nasional - Brand Coomunication Officer)

Guy Stephens (Zanerva Partner Consultant) & Nor'Azah binti Nasir (Bank Islam (M) Berhad - Customer Service Quality Senior Manager)

Reviewing the Slides

Siti Erna Izura binti Abdul Jamil (Colombia Asia Sdn Bhd - Customer Care Manager)

Haryani binti Hj Mohd Taib (Telekom Brunei Berhad - Customer Experience Management Executive) & Natalie Kwan Kie Huen (Gleneagles Kota Kinabalu - Front Office Manager)

From left to right: Guy Stephens (Zanerva Partner Consultant), Surendaran A/L Maniam (Honda Malaysia Sdn Bhd - CRM Executive), Nor'Azah binti Nasir (Bank Islam (M) Sdn Bhd - Customer Service Quality Senior Manager), Sudesh Wijesinghe (Dialog Axiata PLC - Group Service Delivery Specialist) & Alex Wong Chin Ngai (Tan Chong Ekspress Auto Servis Sdn Bhd - After Sales Deputy General Manager)

From left to right: Noridayu binti Muhamad (Bank Simpanan Nasional - Brand Communications Officer), Haryani binti Hj Mohd Taib (Telekom Brunei Berhad - Customer Experience Management Executive) Rusydina binti Hj Junaidi (Telekom Brunei Berhad - Corporate Communications Unit Executive), & Staceylin Patrick (Gleneagles Kota Kinabalu - Web & Social Media Specialist-marketing) & Natalie Kwan Kie Huen (Gleneagles Kota Kinabalu - Front Office Manager)

Gerarde's Art Series 2

Gerarde Pinto A/L Patrick Pinto (AmBank (M) Berhad - Contact Centre Manager)

Social Media Audit

Haryani binti Haji Mohd Taib (Telekom Brunei Berhad - Customer Experience Management Executivve) & Natalie Kwan Kie Huen (Gleneagles Kota Kinabalu - Front Office Manager)

From left to right: Rusydina binti Hj Junaidi (Telekom Brunei Berhad - Corporate Communications Unit Executive), Haryani binti Hj Mohd Taib (Telekom Brunei Berhad - Customer Experience Management Executive), Natalie Kwan Kie Huen (Gleneagle Kota Kinabalu - Front Office Manager), Mariamah binti Hj Daud (Malaysian Technology Development Corporation Sdn Bhd - Corporate Services Director), Staceylin Patrick (Gleneagles Kota Kinabalu - Web & Social Media Specialist-Marketing) & Noridayu binti Muhamad (Bank Simpanan Nasional - Brand Communications Officer)

Group Art Series 3 - Enjoy the Flowers

From left to right: Sudesh Wijesinghe (Dialog Axiata PLC - Group Service Delivery Specialist), Nor'Azah binti Nasir (Bank Islam (M) Sdn Bhd - Customer Service Quality Senior Manager), Surendaran A/L Maniam (Honda Malaysia Sdn Bhd - CRM Executive), Gerarde Pinto A/L Patrick Pinto (AmBank (M) Sdn Bhd - Contact Centre Manager), Alex Wong Chin Ngai (Tan Chong Ekspress Auto Servis Sdn Bhd - After Sales Deputy General Manager) & Nor Aliza binti Mohd Razali (KPJ Healthcare Bhd - Service Quality Management Deputy Manager)

Gerarde's Art Series 4

Gerarde's Art Series 5

The best enjoyment of flowers eva!

Natalie Kwan Kie Huen (Gleneagle Kota Kinabalu - Front Office Manager)

Gerarde Pinto A/L Patrick Pinto (AmBank (M) Sdn Bhd - Contact Centre Manager)

From left to right: Surendaran A/L Maniam (Honda Malaysia Sdn Bhd - CRM Executive), Nor'Azah Nasir (Bank Islam (M) Berhad - Customer Service Quality Senior Manager), Sudesh Wijesinghe (Dialog Axiata PLC - Group Service Delivery Specialist), Alex Wong Chin Ngai (Tan Chong Ekspress Auto Servis Sdn Bhd - After Sales Deputy General Manager) & Gerarde Pinto A/L Patrick Pinto (Ambank (M) Berhad - Contact Centre Manager)

Che Wan Syamsurina binti Che Wan Ab Rahman (Open University Malaysia - Centre Learner Affairs Manager), Nur Shazwani binti Roslan (Malaysian Technology Development Corporation Sdn Bhd - Corporate Communication Assistant Vice President) & Siti Erna Izura binti Abdul Jamil (Columbia Asia Sdn Bhd - Customer care Manager).

The best Customer Experience a car distribution company could offer!

Evi Dwiriyanti (ANZ Indonesia - Call Centre & Retention Manager) & Che Wan Syamsurina binti Che Wan Ab Rahman (Open University Malaysia - Centre of Learner Affairs Manager).

From left to right: Alex Wong Chin Ngai (Tan Chong Ekspres Auto Servis Sdn Bhd - After Sales Deputy General Manager), Sudesh Wijesinghe (Dialog Axiata PLC - Group Service Delivery Specialist), Gerarde Pinto A/L Patrick Pinto (AmBank (M) Berhad - Contact Centre Manager) & Surendaran A/L Manian (Honda Malaysia Sdn Bhd - CRM Executive)

From left to right: Mariamah binti Hj Daud (Malaysian Technology Development Corporation Sdn Bhd -Corporate Services Director) & Maria Samilin ( Zanerva Sdn Bhd - Director)

From left to right: Evi Dwiriyanti (ANZ Indonesia -Call centre & Retention Manager) & Shafinas binti Sani (Zanerva Sdn Bhd - Coordination & Finance Executive )

From left to right: Natalie Kwan Kie Huen (Gleneagles Kota Kinabalu - Front Office Manager), Staceylin Patrick (Gleneagles Kota Kinabalu - Web & Social Media Specialist-Marketing), Shafinas binti Sani (Zanerva Sdn Bhd - Coordination & Finance Executive) & Maria Samilin (Director of Zanerva Sdn Bhd)

From left to right: Gerarde Pinto A/L Patrick Pinto (AmBank (M) Berhad - Contact Centre Manager, Maria Samilin (Director of Zanerva Sdn Bhd) & Jeannie Teo Chiang Wei (AmBank (M) Berhad - Customer Experience Assistant Manager)

Evi Dwiriyanti (ANZ Indonesia - Call Centre & Retention Manager ) & Guy Stephans (Zanerva Partner Consultants)

Nor'Azah binti Nasir (Bank Islam (M) Berhad - Customer Service Quality Senior Manager) & Guy Stephans (Zanerva Partner Consultants)

Ni Putu Witraningsih (ANZ Indonesia - Customer Care Manager) & Guy Stephans (Zanerva Partner Consultants)

Jeannie Teo Chiang Wei (AmBank (M) Berhad - Customer Experience Assistant Manager) & Guy Stephans (Zanerva Partner Consultants)

Gerarde Pinto A/L Patrick Pinto (AmBank (M) Berhad - Contact Centre Manager) & Guy Stephans (Zanerva Partner Consultants)

Rusydina Binti Haji Mohd Taib (Telekom Brunei Berhad - Customer Experience Management Executive) & Guy Stephans (Zanerva Partner Consultants)

Haryani Binti Haji Junaidi (Telekom Brunei Berhad- Corporate Communications Unit Executive) & Guy Stephans (Zanerva Partner Consultants)

Nur Shazwani binti Roslan (Malaysian Technology Development Corporation Sdn Bhd - Corporate Communication Assistant Vice President) & Guy Stephans (Zanerva Partner Consultants)

Alex Wong Chin Ngai (Tan Chong Ekspres Auto Servis Sdn Bhd - After Sales Deputy General Manager) & Guy Stephans (Zanerva Partner Consultants)

Surendaran A/L Maniam (Honda Malaysia Sdn Bhd - CRM Executive) & Guy Stephans (Zanerva Partner Consultants)

Che Wan Syamsurina binti Che Wan Ab Rahman (Open University Malaysia - Centre of Learner Affairs Manager) & Guy Stephans (Zanerva Partner Consultants)

Noridayu binti Muhamad (Bank Simpanan Nasional - Brand Communications Officer) & Guy Stephans (Zanerva Partner Consultants)

Sudesh Wijesinghe (Dialog Axiata PLC - Group Service Delivery Specialist) & Guy Stephans (Zanerva Partner Consultants)

Sudesh Presents.

Siti Erna Izura binti Abdul Jamil (Columbia Asia Sdn Bhd - Customer Care Manager) & Guy Stephans (Zanerva Partner Consultants)

The best models we could ever ask for. :)

Natalie Kwan Kie Huen (Gleneagles Kota Kinabalu - Front Office Manager), Staceylin Patrick (Gleneagles Kota Kinabalu - Web & Social Media Specialist-Marketing)

Advanced PR & Communication Strategies using Social Media in Malaysia

Noor Hisham Mohd Taha, Manager of Corp. Comm. at Suruhanjaya Pengankutan Awam Darat (SPAD)

receiving his certificate of workshop participation from Julio Romo (Zanerva Partner Consultant) for attending the Advanced Public Relations & Communication Strategies Using the New Media in Kuala Lumpur

Nik Anura Nik Abdul Rahman, Assistant Manager for Corporate Communications of Utusan Melayu Bhd

receiving her certificate of workshop participation from Julio Romo (Zanerva Partner Consultant) for attending the Advanced Public Relations & Communication Strategies Using the New Media in Kuala Lumpur

Yusri Mohd Yusop, PR Officer of the United Malays National Organization (UMNO)

receiving his certificate of workshop participation from Julio Romo (Zanerva Partner Consultant) for attending the Advanced Public Relations and Communication Strategies Using the New Media Workshop in Kuala Lumpur

Elvera Makki, Corporate Affairs Manager of Fonterra Brands Indonesia

Mohd Ezril Mohd, Deputy Head of Strategic Communication Division of the National Security Council of Malaysia

Muhammad Hazimin Sulaiman, Deputy Manager of Corp Comm. at Suruhanjaya Penangkutan Awam Darat (SPAD)

Julio Romo (Zanerva Partner Consultant)

starting the workshop on Advanced Public Relations & Communication Strategies Using the New Media in Kuala Lumpur

Collective brainstorming

From left to right: Hazimin (Deputy Manager Corp Comm SPAD), Nik Anura (Assistant Manager Corp Comm Utusan Melayu), Yusri (PR Officer UMNO) and Elvera (Corp Affairs Manager Fonterra Brands Indonesia) during the Advanced PR & Communication Strategies Using the New Media in Kuala Lumpur

Black and white

Hisham (Manager Corp Comm of SPAD), Lai Chow (Deputy Director Communications Bank Negara), and Ezril (Deputy Head of Strategic Communication Divison of the National Security Council of Malaysia) discussing the case study during the Advanced PR & Communication Strategies Using the New Media Workshop in Kuala Lumpur

Group photo of the Advanced Public Relations & Communication Strategies Using the New Media Workshop

From left to right: Elvera Makki -- Corporate Affairs Manager of Fonterra Brands Indonesia, Muhammad Hazimin Sulaimn -- Deputy Manager Corporate Communications of Suruhanjaya Pengangkutan Awam Darat (SPAD), Yusri Mohd Yusop -- PR officer of UMNO, Noor Hisham Mohd Taha -- Corporate Communications Manager of Suruhanjaya Pengangkutan Awam Darat (SPAD), Nik Anura Nik Abdul Rahman -- Assistant Manager Corporate Communications of Utusan Melayu Bhd, Julio Romo - Zanerva Partner Consultant, Maria Samilin -- Zanerva Director of New Ideas & Social Media, Mohd Ezril Mohd --- Deputy Head of Strategic Communications Division of the National Security Council of Malaysia (MKN) and Yang Lai Chow -- Deputy Director Communications of Bank Negara Malaysia (Central Bank of Malaysia)

Best Practices in Social Customer Care in Indonesia

The Informal Photo with the Baby and a Banana

First row from left to right : Surya Binjamin (Mazda Motor Indonesia - Customer Care Manager), Latrides P. Chandra (Smartfren Telecom - Contact Center Head), Guy Stephens (Zanerva Partner Consultant), Wiyoso Hadi (Directorate General of Taxes - Ministry of Finance Indonesia - PR Staff), Hestia Amriyani (Rumah Sakit Pondok Indah Group - Public Relations Manager, Ariesa Pramudito (XL Axiata - Digital Care & Community Manager), Anggita Emi Susilo (Bank Tabungan Negara - Customer Handling Officer), Ristanto Wydiantoro (Bank Mandiri - Service Communication Strategy Manager), Anita Widiyati (Ecart Webportal Indonesia - Lazada - Regional Customer Service Quality Assurance and Training Associate), Bancha Karonsontawong (Mazda Motor Indonesia- Corporate Planning Advisor) and Afrianto PLN Persero Distribusi Jakarta Raya & Tangerang - (Commercial Assistant Manager).

Second row from left to right: Mohd Makhfal Nasiruddin (Directorate General of Taxes - Ministry of Finance Indonesia - PR Staff), Ardika Perchaimanadi (Manulife Indonesia - Digital Marketing Technology), Nurul Ashtri Damayanti (PLN Persero Distribusi Jakarta Raya & Tangerang - Contact Center Manager) and Alvin (PLN Persero Distribusi Jakarta Raya & Tangerang - Administration and Finance Assistant Manager)

Mohd Makhfal Nasiruddin (Directorate General of Taxes - Ministry of Finance Indonesia - PR Staff) and Ristanto Wydiantoro (Bank Mandiri - Service Communication Strategy Manager)

Sekarang, bisa!

Guys Stephens ( Zanerva Partner Consultant) giving feedback on XL Axiata's Facebook Page.

Latrides P. Chandra (Smartfren Telecom - Contact Center Head) and Hestia Amriyani (Rumah Sakit Pondok Indah Group - Public Relations Manager)

Ariesa Pramudito (XL Axiata - Digital Care & Community Manager) and Ardika Perchaimanadi (Manulife Indonesia - Digital Marketing Technology)

The Room

Perusahaan Listrik Negara - Electricity for a Better Life

The Jakarta Raya and & Tangerang Distribution Office Team -- Alvin (Administration and Finance Assistant Manager), Afrianto (Commercial Assistant Manager) and Nurul Ashtri Damayanti (Contact Center Manager)

Anggita Emi Susilo (Bank Tabungan Negara - Customer Handling Officer)

Retro

What do we want to see from our Social Media Command Center?

From left to right: Ardika Perchaimanadi (Manulife Indonesia - Digital Marketing Technology), Latrides P. Chandra (Smartfren Telecom - Contact Center Head), Audi Royke Damal (PLN Persero Distribusi Jakarta Raya & Tangerang - Menteng Regional Manager), Surya Binjamin (Mazda Motor Indonesia - Customer Care Manager) and Nurul Ashtri Damayanti (PLN Persero Distribusi Jakarta Raya & Tangerang - Contact Center Manager)

From left to right: Afrianto PLN Persero Distribusi Jakarta Raya & Tangerang - (Commercial Assistant Manager), Ristanto Wydiantoro (Bank Mandiri - Serve Communication Strategy Manager), Ariesa Pramudito (XL Axiata - Digital Care & Community Manager), Sabdo Kreswantoro (Bank International Indonesia - Feedback Management & Correspondence Manager), and Bancha Karonsontawong (Mazda Motor Indonesia - Corporate Planning Advisor)

From left to right: Anita Widiyati (Ecart Webportal Indonesia - Lazada - Regional Customer Service Quality Assurance and Training Associate), Mohd Makhfal Nasiruddin (Directorate General of Taxes - Ministry of Finance Indonesia - PR Staff), Hestia Amriyani (Rumah Sakit Pondok Indah Group - Public Relations Manager), Anggita Emi Susilo (Bank Tabungan Negara - Customer Handling Officer), and Alvin (PLN Persero Distribusi Jakarta Raya & Tangerang - Administration and Finance Assistant Manager)

The Mazda Indonesia Social Media Command Center

being explained by Latrides P. Chandra (Smartfren Telecom - Contact Center Head)

Ristanto Wydiantoro (Bank Mandiri - Service Communication Strategy Manager) presenting his group's case study.

Social Media Command Center

Mohd Makhfal Nasiruddin (Directorate General of Taxes - Ministry of Finance Indonesia - PR Staff) presenting his group's take on the Social Media Command Center

Let's go further on this idea...

Guy Stephens (Zanerva Partner Consultant)

Ariesa Pramudito (XL Axiata - Digital Care & Community Manager) sharing his group's version of the Social Media Command Center

Mazda Indonesia's future Social Media Command Center screen :)

Social Media Command Center version 2

Social Media Command Center version 3

9 flat screen TV's would really make this awesome

Hestia Amriyani (Rumah Sakit Pondok Indah Group - Public Relations Manager) presenting her group's solution to the case study

Ardika Perchaimanadi (Manulife Indonesia - Digital Marketing Technology) presenting his group's answer to the crisis case study.

Ristanto Wydiantoro (Bank Mandiri - Service Communication Strategy Manager) presenting his team's Social Media Guidelines

Social Media Guidelines version 1

Social Media Guidelines version 2

Social Media Guidelines version 3

Listening...

From left to right: Anggita Emi Susilo (Bank Tabungan Negara - Customer Handling Officer), Sabdo Kreswantoro (Bank International Indonesia - Feedback Management & Correspondence Manager), Latrides P. Chandra (Smartfren Telecom - Contact Center Head) and Hestia Amriyani (Rumah Sakit Pondok Indah Group - Public Relations Manager)

Bancha Karonsontawong (Mazda Motor Indonesia- Corporate Planning Advisor) presenting his team's Social Media Guidelines

Am writing this down...

Ariesa Pramudito (XL Axiata - Digital Care & Community Manager) and Ardika Perchaimanadi (Manulife Indonesia - Digital Marketing Technology)

Show them your vases!

A work of art...

Ristanto Wydiantoro (Bank Mandiri - Serve Communication Strategy Manager) and Surya Binjamin (Mazda Motor Indonesia - Customer Care Manager) in the middle of creating their garden.

Nurul Ashtri Damayanti (PLN Persero Distribusi Jakarta Raya & Tangerang - Contact Center Manager)

The beginning of the Customer Experience Journey for Group 1

From left to right: Sabdo Kreswantoro (Bank International Indonesia - Feedback Management & Correspondence Manager), Afrianto PLN Persero Distribusi Jakarta Raya & Tangerang - (Commercial Assistant Manager), Bancha Karonsontawong (Mazda Motor Indonesia- Corporate Planning Advisor), Anita Widiyati (Ecart Webportal Indonesia - Lazada - Regional Customer Service Quality Assurance and Training Associate) and Mohd Makhfal Nasiruddin (Directorate General of Taxes - Ministry of Finance Indonesia - PR Staff)

The beginning of the Customer Experience Journey for Group 2

Alvin (PLN Persero Distribusi Jakarta Raya & Tangerang - Administration and Finance Assistant Manager), Ardika Perchaimanadi (Manulife Indonesia - Digital Marketing Technology), Anggita Emi Susilo (Bank Tabungan Negara - Customer Handling Officer), Wiyoso Hadi (Directorate General of Taxes - Ministry of Finance Indonesia - PR Staff), and Hestia Amriyani (Rumah Sakit Pondok Indah Group - Public Relations Manager) with their creative work.

The beginning of the Customer Experience Journey for Group 3

From left to right: Latrides P. Chandra (Smartfren Telecom - Contact Center Head), Ristanto Wydiantoro (Bank Mandiri - Service Communication Strategy Manager), Surya Binjamin (Mazda Motor Indonesia - Customer Care Manager) and Ariesa Pramudito (XL Axiata - Digital Care & Community Manager)

Brainstorming the hard part about making Customer Experience Journey Map

Latrides P. Chandra (Smartfren Telecom - Contact Center Head) explains his team's customer journey.

A car dealership's hypothetical Customer Experience Journey Map

Version 2 Car Dealership's Customer Experience Journey Map

A hospital's Customer Experience Journey Map

Bancha Karonsontawong (Mazda Motor Indonesia- Corporate Planning Advisor) explaining his group's customer experience journey map

A good Customer Experience Statement!

Sabdo Kreswantoro (Bank International Indonesia - Feedback Management & Correspondence Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Ristanto Wydiantoro (Bank Mandiri - Service Communication Strategy Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Mohd Makhfal Nasiruddin (Directorate General of Taxes - Ministry of Finance Indonesia - PR Staff) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Wiyoso Hadi (Directorate General of Taxes - Ministry of Finance Indonesia - PR Staff) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Anita Widiyati (Ecart Webportal Indonesia - Lazada - Regional Customer Service Quality Assurance and Training Associate) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Surya Binjamin (Mazda Motor Indonesia - Customer Care Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Bancha Karonsontawong (Mazda Motor Indonesia- Corporate Planning Advisor) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Hestia Amriyani (Rumah Sakit Pondok Indah Group - Public Relations Manager) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Ariesa Pramudito (XL Axiata - Digital Care & Community Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Latrides P. Chandra (Smartfren Telecom - Contact Center Head) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Nurul Ashtri Damayanti (PLN Persero Distribusi Jakarta Raya & Tangerang - Contact Center Manager) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Afrianto PLN Persero Distribusi Jakarta Raya & Tangerang - (Commercial Assistant Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Alvin (PLN Persero Distribusi Jakarta Raya & Tangerang - Administration and Finance Assistant Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Anggita Emi Susilo (Bank Tabungan Negara - Customer Handling Officer) receiving a gift from Guy Stephens ( Zanerva Partner Consultant)

Ardika Perchaimanadi (Manulife Indonesia - Digital Marketing Technology) receiving a gift from Guy Stephens (Zanerva Partner Consultant)

Bancha Karonsontawong (Mazda Motor Indonesia- Corporate Planning Advisor), Maria Samilin (Zanerva's Director for New Ideas) and Surya Binjamin (Mazda Motor Indonesia - Customer Care Manager)

Formal Group Photo: Attendees of the Social Customer Care Best Practices Workshop in Jakarta May 2015

From left to right:Mohd Makhfal Nasiruddin (Directorate General of Taxes - Ministry of Finance Indonesia - PR Staff), Surya Binjamin (Mazda Motor Indonesia - Customer Care Manager), Latrides P. Chandra (Smartfren Telecom - Contact Center Head), Wiyoso Hadi (Directorate General of Taxes - Ministry of Finance Indonesia - PR Staff), Guy Stephens (Zanerva Partner Consultant), Hestia Amriyani (Rumah Sakit Pondok Indah Group - Public Relations Manager, Ariesa Pramudito (XL Axiata - Digital Care & Community Manager), Anggita Emi Susilo (Bank Tabungan Negara - Customer Handling Officer), Ristanto Wydiantoro (Bank Mandiri - Service Communication Strategy Manager), Ardika Perchaimanadi (Manulife Indonesia - Digital Marketing Technology), Bancha Karonsontawong (Mazda Motor Indonesia- Corporate Planning Advisor), Anita Widiyati (Ecart Webportal Indonesia - Lazada - Regional Customer Service Quality Assurance and Training Associate), Afrianto PLN Persero Distribusi Jakarta Raya & Tangerang - (Commercial Assistant Manager), Nurul Ashtri Damayanti (PLN Persero Distribusi Jakarta Raya & Tangerang - Contact Center Manager) and Alvin (PLN Persero Distribusi Jakarta Raya & Tangerang - Administration and Finance Assistant Manager)

Proactive Government Communication Strategies using Digital and Social Media in Malaysia

GROUP PICTURE! Proactive Government Communication Strategies using Digital and Social Media workshop participants - Batch 1 in Kuala Lumpur!

Standing from left to right:
· Ahmad Izlan Idris (Deputy Director II of Ministry of Rural and Regional Development Malaysia - MARA)
· Syuhida Md Silmi (Senior Executive of Malaysian Green Technology Corporation)
· Zulfakhri Maidy (Assistant Chief Editor of Prime Minister’s Office of Brunei)
· Muhammad Al Fadzriq Hamzah (Assistant Director Corporate Communications of Sustainable Energy Development Authority Malaysia - SEDA)
· Roslan Ali Hassan (Director of Corporate Communications of Sustainable Energy Development Authority Malaysia - SEDA)
· Amirul Mokhzani Abd. Malek (Assistant Director Corporate Communications of Sustainable Energy Development Authority Malaysia - SEDA)
· Insp. Nor Azlinda Abdul Halim (Inspector for Resources and Analysis Unit of the Royal Malaysian Police)
· Siti Nor Razika Johar (TV News Editor of the Department of Broadcasting Malaysia - RTM)
· Suzanna Mohamed Dahan (Communications Manager of the Malaysian Palm Oil Council - MPOC)
· Renuga Devi Sivamoorthy (Marketing Executive of Tourism Selangor)
· Shahriz Ibrahim Sadar Mohamed (Head of Corporate Communications of the Employees Provident Fund of Malaysia - EPF)
· Siti Suhaila Ahmad (Head of Public Relations Unit of the Energy Commission of Malaysia)
· Mohd Amir Khusairi Harun (PR Officer of the Ministry of Education Malaysia)
· Mohd Hafizi Zakaria (Administrative Officer of Public Relations for the Malaysian Agricultural Development Authority - MADA)
· Abdul Kahar Harun (Head of Corporate Communications of the Ministry of Education Malaysia)
· Ambun Dindang (Meteorological Officer of the Meteorological Department of Malaysia)
· Hajah Norhayati Mornie (Principal Assistant Director of the Sarawak State Government)
· Ardi Syazwan Mohamad Dahalan (Administrative Officer and Web Manager of the Ministry of Education Malaysia)
· Tuan Haji Adana Haji Jed (Assistant Secretary of the Sarawak State Ministry of Resource Planning and Environment)
· Rohani Harithuddin (Director of Public Relations of the Department of Broadcasting Malaysia - RTM)
· Julio Romo (Zanerva Partner Consultant)
· Joachim Paggang Jabong (PR Officer of the Sarawak State Government)
· Felicity L. Ening (PR Officer of the Cocoa Board of Malaysia)
· Insp. Abdul Rahim Othman (Inspector for Portal and Social Media of the Royal Malaysian Police)

Seated from left to right:
· Md Aznan Md Zain (Administrative Officer of Corporate Management of the Kuala Lumpur City Hall - DBKL)
· Ahmad Nazri Tahsriq Rahmat (PR, Communications and Marketing Manager of Tourism Selangor)
· ASP Noor Bashira Bidin (Assistant Superintendent Police for Electronic Media of the Royal Malaysian Police)
· Abdullah Radzuan Abdul Rani (Information Technology Officer of the Kuala Lumpur City Hall - DBKL)
· Desmond Douglas Jerukan (Principal Assistant Secretary of the Sarawak State Government)
· Sri Nazrina Haji Johari (Head of Corporate Communications of the Tabung Amanah Pekerja Brunei)
· Athirah Fakhriah Hj Yussof (PR Officer of the Prime Minister’s Office of Brunei)
· Siti Bismi Nuruliman Emzah (Special Duties Officer of the Prime Minister’s Office of Brunei)
· Aidah Awang (Acting Assistant Manager of Corporate Communications of the Tabung Amanah Pekerja Brunei)

Md Aznan Md Zain (Administrative Officer of Corporate Management of the Kuala Lumpur City Hall - DBKL) during a group presentation

You've got to know your audience before you target them on social media.

Mohd Hafizi Zakaria (Administrative Officer of Public Relations for the Malaysian Agricultural Development Authority - MADA) during a group presentation

Syuhida Md Silmi (Senior Executive of Malaysian Green Technology Corporation) during a group presentation

Renuga Devi Sivamoorthy (Marketing Executive of Tourism Selangor) during a group presentation

Zulfakhri Maidy (Assistant Chief Editor of Prime Minister’s Office of Brunei) during a group presentation.

From left to right: Mohd Hafizi Zakaria (Administrative Officer of Public Relations for the Malaysian Agricultural Development Authority - MADA), Desmond Douglas Jerukan (Principal Assistant Secretary of the Sarawak State Government), Ambun Dindang (Meteorological Officer of the Meteorological Department of Malaysia), Hajah Norhayati Mornie (Principal Assistant Director of the Sarawak State Government), Tuan Haji Adana Haji Jed (Assistant Secretary of the Sarawak State Ministry of Resource Planning and Environment) and Joachim Paggang Jabong (PR Officer of the Sarawak State Government)

From left to right: Siti Nor Razika Johar (TV News Editor of the Department of Broadcasting Malaysia - RTM), Felicity L. Ening (PR Officer of the Cocoa Board of Malaysia), Mohd Hafizi Zakaria (Administrative Officer of Public Relations for the Malaysian Agricultural Development Authority - MADA), Desmond Douglas Jerukan (Principal Assistant Secretary of the Sarawak State Government), Sri Nazrina Haji Johari (Head of Corporate Communications of the Tabung Amanah Pekerja Brunei), Hajah Norhayati Mornie (Principal Assistant Director of the Sarawak State Government) and Tuan Haji Adana Haji Jed (Assistant Secretary of the Sarawak State Ministry of Resource Planning and Environment)

In the foreground: Insp. Nor Azlinda Abdul Halim (Inspector for Resources and Analysis Unit) and ASP Noor Bashira Bidin (Assistant Superintendent Police for Electronic Media) both from the Royal Malaysian Police.

Insp. Abdul Rahim Othman (Inspector for Portal and Social Media of the Royal Malaysian Police) during the group presentation

Amirul Mokhzani Abd. Malek (Assistant Director Corporate Communications of Sustainable Energy Development Authority Malaysia - SEDA) and Julio Romo (Zanerva Partner Consultant)

Abdul Kahar Harun (Head of Corporate Communications of the Ministry of Education Malaysia)

Team work: From left to right - Siti Nor Razika Johar (TV News Editor of the Department of Broadcasting Malaysia - RTM), Mohd Hafizi Zakaria (Administrative Officer of Public Relations for the Malaysian Agricultural Development Authority - MADA), Hajah Norhayati Mornie (Principal Assistant Director of the Sarawak State Government), Desmond Douglas Jerukan (Principal Assistant Secretary of the Sarawak State Government) and Tuan Haji Adana Haji Jed (Assistant Secretary of the Sarawak State Ministry of Resource Planning and Environment)

Mohd Hafizi Zakaria (Administrative Officer of Public Relations for the Malaysian Agricultural Development Authority - MADA) during group presentation

Desmond Douglas Jerukan (Principal Assistant Secretary of the Sarawak State Government) during the group presentation

Siti Suhaila Ahmad (Head of Public Relations Unit of the Energy Commission of Malaysia) during the group presentation

Retro -- Ahmad Izlan Idris (Deputy Director II of Ministry of Rural and Regional Development Malaysia - MARA), Abdul Kahar Harun (Head of Corporate Communications of the Ministry of Education Malaysia) and Abdullah Radzuan Abdul Rani (Information Technology Officer of the Kuala Lumpur City Hall - DBKL)

Desmond Douglas Jerukan (Principal Assistant Secretary of the Sarawak State Government) during the group presentation

Ahmad Nazri Tahsriq Rahmat (PR, Communications and Marketing Manager of Tourism Selangor) during the group presentation

From left to right: Ahmad Nazri Tahsriq Rahmat (PR, Communications and Marketing Manager of Tourism Selangor), Md Aznan Md Zain (Administrative Officer of Corporate Management of the Kuala Lumpur City Hall - DBKL), Abdullah Radzuan Abdul Rani (Information Technology Officer of the Kuala Lumpur City Hall - DBKL), Athirah Fakhriah Hj Yussof (PR Officer of the Prime Minister’s Office of Brunei), Siti Bismi Nuruliman Emzah (Special Duties Officer of the Prime Minister’s Office of Brunei), Renuga Devi Sivamoorthy (Marketing Executive of Tourism Selangor) and Aidah Awang (Acting Assistant Manager of Corporate Communications of the Tabung Amanah Pekerja Brunei)

Gentlemen we have another shot: From left to right sitting on the same table - Amirul Mokhzani Abd. Malek (Assistant Director Corporate Communications of Sustainable Energy Development Authority Malaysia - SEDA), Shahriz Ibrahim Sadar Mohamed (Head of Corporate Communications of the Employees Provident Fund of Malaysia - EPF) and Insp. Abdul Rahim Othman (Inspector for Portal and Social Media of the Royal Malaysian Police)

Suzanna Mohamed Dahan (Communications Manager of the Malaysian Palm Oil Council - MPOC) and Sri Nazrina Haji Johari (Head of Corporate Communications of the Tabung Amanah Pekerja Brunei)

Ardi Syazwan Mohamad Dahalan (Administrative Officer and Web Manager of the Ministry of Education Malaysia)

Zulfakhri Maidy (Assistant Chief Editor of Prime Minister’s Office of Brunei) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Athirah Fakhriah Hj Yussof (PR Officer of the Prime Minister’s Office of Brunei) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Seated on the same table: Insp. Nor Azlinda Abdul Halim (Inspector for Resources and Analysis Unit of the Royal Malaysian Police), ASP Noor Bashira Bidin (Assistant Superintendent Police for Electronic Media of the Royal Malaysian Police), Siti Suhaila Ahmad (Head of Public Relations Unit of the Energy Commission of Malaysia) and Rohani Harithuddin (Director of Public Relations of the Department of Broadcasting Malaysia - RTM)

Siti Bismi Nuruliman Emzah (Special Duties Officer of the Prime Minister’s Office of Brunei) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Aidah Awang (Acting Assistant Manager of Corporate Communications of the Tabung Amanah Pekerja Brunei) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Sri Nazrina Haji Johari (Head of Corporate Communications of the Tabung Amanah Pekerja Brunei) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Felicity L. Ening (PR Officer of the Cocoa Board of Malaysia) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Siti Suhaila Ahmad (Head of Public Relations Unit of the Energy Commission of Malaysia) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Gentlemen: From left to right - Amirul Mokhzani Abd. Malek (Assistant Director Corporate Communications of Sustainable Energy Development Authority Malaysia - SEDA), Shahriz Ibrahim Sadar Mohamed (Head of Corporate Communications of the Employees Provident Fund of Malaysia - EPF) and Ahmad Izlan Idris (Deputy Director II of Ministry of Rural and Regional Development Malaysia - MARA) listening intently

Muhammad Al Fadzriq Hamzah (Assistant Director Corporate Communications of Sustainable Energy Development Authority Malaysia - SEDA) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Hajah Norhayati Mornie (Principal Assistant Director of the Sarawak State Government) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Amirul Mokhzani Abd. Malek (Assistant Director Corporate Communications of Sustainable Energy Development Authority Malaysia - SEDA) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Roslan Ali Hassan (Director of Corporate Communications of Sustainable Energy Development Authority Malaysia - SEDA) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Ahmad Izlan Idris (Deputy Director II of Ministry of Rural and Regional Development Malaysia - MARA) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Ahmad Nazri Tahsriq Rahmat (PR, Communications and Marketing Manager of Tourism Selangor) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Syuhida Md Silmi (Senior Executive of Malaysian Green Technology Corporation) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Abdul Kahar Harun (Head of Corporate Communications of the Ministry of Education Malaysia) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Mohd Amir Khusairi Harun (PR Officer of the Ministry of Education Malaysia) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Ardi Syazwan Mohamad Dahalan (Administrative Officer and Web Manager of the Ministry of Education Malaysia) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Suzanna Mohamed Dahan (Communications Manager of the Malaysian Palm Oil Council - MPOC) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Ambun Dindang (Meteorological Officer of the Meteorological Department of Malaysia) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Mohd Hafizi Zakaria (Administrative Officer of Public Relations for the Malaysian Agricultural Development Authority - MADA) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Siti Nor Razika Johar (TV News Editor of the Department of Broadcasting Malaysia - RTM) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Renuga Devi Sivamoorthy (Marketing Executive of Tourism Selangor) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Rohani Harithuddin (Director of Public Relations of the Department of Broadcasting Malaysia - RTM) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Insp. Abdul Rahim Othman (Inspector for Portal and Social Media of the Royal Malaysian Police) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Tuan Haji Adana Haji Jed (Assistant Secretary of the Sarawak State Ministry of Resource Planning and Environment) receiving his certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Insp. Nor Azlinda Abdul Halim (Inspector for Resources and Analysis Unit of the Royal Malaysian Police) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Shahriz Ibrahim Sadar Mohamed (Head of Corporate Communications of the Employees Provident Fund of Malaysia - EPF) receiving his certificate of workshop completion from Julio Romo ( Zanerva Partner Consultant)

Desmond Douglas Jerukan (Principal Assistant Secretary of the Sarawak State Government) receiving his certificate of workshop completion from Julio Romo ( Zanerva Partner Consultant)

Joachim Paggang Jabong (PR Officer of the Sarawak State Government) receiving his certificate of workshop completion from Julio Romo ( Zanerva Partner Consultant)

Abdullah Radzuan Abdul Rani (Information Technology Officer of the Kuala Lumpur City Hall - DBKL) receiving his certificate of workshop completion from Julio Romo ( Zanerva Partner Consultant)

ASP Noor Bashira Bidin (Assistant Superintendent Police for Electronic Media of the Royal Malaysian Police) receiving her certificate of workshop completion from Julio Romo (Zanerva Partner Consultant)

Md Aznan Md Zain (Administrative Officer of Corporate Management of the Kuala Lumpur City Hall - DBKL) receiving his certificate of workshop completion from Julio Romo ( Zanerva Partner Consultant)

Best Practices in Social Customer Care - The Fourth Session in Malaysia

The creativity of the Astro Team

Kudos to Nor Shairatul Salwani Ali (Measat Broadcast Network Systems (Astro) - SRU - Social Media Associate)

Siti Shalwany Yusoff (Maybank – Head Service Fulfillment), Nur Fariza Hamir Hamzah (QSR Brands Holdings – Group Corporate Communications Executive)

So organized!

Tan Kok Poh's (Bermaz Motor Trading - Mazda Malaysia - Assistant Training Manager) workshop book!

Esther Philip (Malaysian Cocoa Board –Public Relations Officer)

Nor Shairatul Salwani Ali (Astro Malaysia – SRU Social Media Associate)

Siti Shalwany Yusoff (Maybank – Head Service Fulfillment)

Preamaa Paniker (Hong Leong Bank – Social Customer Care Officer)

Siti Shalwany Yusoff (Maybank – Head Service Fulfillment), Nesaratnam Soma Sundram (RHB Banking Group – Service Quality & Service Recovery Management Assistant Vice President), Khung Wen Ying (Sabah Tourism Board – Assistant Communications Manager) and Rizal Othman (Telekom Malaysia – Assistant General Manager)

Juhaizi Harun (Telekom Malaysia – Manager)

Patrick Peter Manikam (YTL Communications – Assistant Manager MOE Helpdesk), Wan Sim Min (YTL Communications – Technical Experience Assistant Manager)

Noor Aniza Mohd Nawawi (Proton Malaysia – Assistant Manager Customer Service), Komala Indra Mohan (Hong Leong Bank – Social Customer Care Officer), Preamaa Paniker (Hong Leong Bank – Social Customer Care Officer)

Juhaizi Harun (Telekom Malaysia – Manager), ), Rohayah Ali (Tenaga Nasional – Social Media Executive), Noor Aniza Mohd Nawawi (Proton Malaysia – Assistant Manager Customer Service) and Rizal Othman (Telekom Malaysia – Assistant General Manager)

Tan Kok Poh (Bermaz Motor Trading - Mazda Malaysia – Assistant Training Manager), Muhammad Syazwan Yaacob (Astro Malaysia – Social Media Associate), Mona Cheah (Astro Malaysia – E-channels and Self Service Assistant Vice President), Eric Jason Lewis (Astro Malaysia – SRU Social Media Associate) and Nor Shairatul Salwani Ali (Astro Malaysia – SRU Social Media Associate)

Siti Shalwany Yusoff (Maybank – Head Service Fulfillment), Nur Fariza Hamir Hamzah (QSR Brands Holdings – Group Corporate Communications Executive), Esteena Arnieza (Bermaz Motor Trading - Mazda Malaysia – CRM Manager) and Aizat Danial Mohd Ghazali (Group Corporate Communication Assistant Manager)

Mona Cheah (Astro Malaysia – E-channels and Self Service Assistant Vice President), Esther Philip (Malaysian Cocoa Board –Public Relations Officer), Munirah Zaharudin (Tenaga Nasional Berhad – Social Media Executive), Wan Sim Min (YTL Communications – Technical Experience Assistant Manager), Rohayah Ali (Tenaga Nasional Bhd – Social Media Executive), Noor Aniza Mohd Nawawi (Proton Malaysia – Assistant Manager Customer Service) and Khung Wen Ying (Sabah Tourism Board – Assistant Communications Manager)

Mona Cheah (Astro Malaysia – E-channels and Self Service Assistant Vice President), Eric Jason Lewis (Astro Malaysia – SRU Social Media Associate), Esther Philip (Malaysian Cocoa Board –Public Relations Officer) and Nor Shairatul Salwani Ali (Astro Malaysia – SRU Social Media Associate)

Muhammad Syazwan Yaacob (Astro Malaysia – Social Media Associate), Mona Cheah (Astro Malaysia – E-channels and Self Service Assistant Vice President) and Eric Jason Lewis (Astro Malaysia – SRU Social Media Associate)

Siti Shalwany Yusoff (Maybank – Head Service Fulfillment) and Nur Fariza Hamir Hamzah (QSR Brands Holdings – Group Corporate Communications Executive)

Siti Shalwany Yusoff (Maybank – Head Service Fulfillment) and Guy Stephens (Zanerva Partner Consultant)

We heard that people on social media were wondering if the tiger was male or female... :)

Guy Stephens (Zanerva Partner Consultant) discussing Maybank Malaysia's Facebook page.

Khung Wen Ying (Sabah Tourism Board – Assistant Communications Manager), Komala Indra Mohan (Hong Leong Bank – Social Customer Care Officer) and Preamaa Paniker (Hong Leong Bank – Social Customer Care Officer)

Juhaizi Harun (Telekom Malaysia – Manager), Munirah Zaharudin (Tenaga Nasional – Social Media Executive), Rohayah Ali (Tenaga Nasional – Social Media Executive), Noor Aniza Mohd Nawawi (Proton Malaysia – Assistant Manager Customer Service) and Rizal Othman (Telekom Malaysia – Assistant General Manager)

Siti Shalwany Yusoff (Maybank – Head Service Fulfillment) and Esteena Arnieza (Bermaz Motor Trading - Mazda Malaysia – CRM Manager)

Wan Sim Min (YTL Communications – Technical Experience Assistant Manager)

Nor Shairatul Salwani Ali (Astro Malaysia – SRU Social Media Associate) and Muhammad Syazwan Yaacob (Astro Malaysia – Social Media Associate)

Siti Shalwany Yusoff (Maybank – Head Service Fulfillment), Nur Fariza Hamir Hamzah (QSR Brands Holdings – Group Corporate Communications Executive), Guy Stephens (Zanerva Partner Consultant), Esteena Arnieza (Bermaz Motor Trading - Mazda Malaysia – CRM Manager) and Aizat Danial Mohd Ghazali (Group Corporate Communication Assistant Manager)

Nesaratnam Soma Sundram (RHB Banking Group – Service Quality & Service Recovery Management Assistant Vice President), Khung Wen Ying (Sabah Tourism Board – Assistant Communications Manager), Jessica Andreana Francis W. Ratnam (Sabah Tourism Board – Copywriter), Komala Indra Mohan (Hong Leong Bank – Social Customer Care Officer) and Preamaa Paniker (Hong Leong Bank – Social Customer Care Officer)

Black and White

Eric Jason Lewis (Astro Malaysia – SRU Social Media Associate stands up to present their case study

Nor Shairatul Salwani Ali (Astro Malaysia – SRU Social Media Associate) and Muhammad Syazwan Yaacob (Astro Malaysia – Social Media Associate)

Komala Indra Mohan (Hong Leong Bank – Social Customer Care Officer) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Wan Sim Min (YTL Communications - Technical Experience Assistant Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Tan Kok Poh (Bermaz Motor Trading - Mazda Malaysia - Assistant Training Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Khung Wen Ying (Sabah Tourism Board - Assistant Communications Manager) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Preamaa Paniker (Hong Leong Bank - Social Customer Care) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Rohayah Binti Ali (Tenaga Nasional - Social Media Executive) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Noor Aniza Mohd Nawawi (Proton Edar - Assistant Manager) presenting her case study

Everything is OK!

Tan Kok Poh (Bermaz Motor Trading - Mazda Malaysia - Assistant Training Manager)

Khung Wen Ying (Sabah Tourism Board - Assistant Communications Manager) presenting her case study

Nesaratnam A/L Soma Sundram (RHB Banking Group - Service Quality & Service Recovery Management Assistant Vice President) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Juhaizi Bin Harun (Telekom Malaysia - Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Muhammad Syazwan Bin Yaacob (Measat Broadcast Network Systems (Astro) - Social Media Associate) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Nur Fariza Hamir Hamzah (QSR Brands (M) Holdings - Group Corporate Communication Executive) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Siti Shalwany Binti Yusoff (Maybank - Head, Service Fulfillment Unit) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Mona Cheah (Measat Broadcast Network Systems (Astro) - Echannels And Self Service Assistant Vice President) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Esther Philip (Malaysian Cocoa Board - Public Relation Officer) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Nor Shairatul Salwani Ali (Measat Broadcast Network Systems (Astro) - SRU - Social Media Associate) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Eric Jason Lewis (Measat Broadcast Network Systems (Astro) - SRU - Social Media Associate) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Munirah Zaharudin (Tenaga Nasional - Social Media Executive) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Rizal Bin Othman (Telekom Malaysia - Assistant General Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Jessica Andreana Francis W. Ratnam (Sabah Tourism Board - Copywriter) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Patrick Peter A/L Manikam (YTL Communications - Assistant Manager MOE Helpdesk) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Esteena Arnieza (Bermaz Motor Trading (Mazda) - CRM Manager) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

Noor Aniza Mohd Nawawi (Proton Edar - Assistant Manager) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant)

That candid group picture...

Advanced Operational Cash Flow and Liquidity Risk Management - The Third Session in Malaysia

Leon Grandy (Zanerva's Partner Consultant) setting expectation and agenda for the next 3 days of the workshop.

Leon Grandy (Zanerva's Partner Consultant) is always driven in making sure that each and every participants return home after 3 days of workshop with valuable knowledge for the organization.

From L to R : Justina Tang (General Manager of Group Finance - Weida (M) Bhd) and Tham Lin Yoke (Financial Analyst - Sapurakencana Energy Sarawak Inc.)

From L to R : Justina Tang Mee San (General Manager of Group Finance - Weida (M) Bhd), Sasithorn Saengchairatana (Financial Officer - PTT Public Company Limited) and Piyarat Banchakorn (Financial Officer - PTT Public Company Limited).

From L to R : Ben Tan Sau Kwan (Assistant Manager - Columbia Asia Healthcare) and Grace Tiew Poh Im (Deputy General Manager - APM Automotive Holdings Bhd).

Leon Grandy (Zanerva's Partner Consultant) explaining on cash flow projection to Evelyn Lee (Finance Manager - Siegwerk Malaysia Sdn. Bhd.)

Engaging in a mind-boggling discussion.

From L to R : Justina Tang (General Manager of Group Finance - PTT Public Company Limited), Tham Lin Yoke (Financial Analyst - Sapurakencana Energy Sarawak Inc.), and Evelyn Lee (Finance Manager - Siegwerk Malaysia Sdn. Bhd.)

Personalizing workshop experience

Leon Grandy (Zanerva's Partner Consultant) answering the questions by Ben Tan Sau Kwan (Assistant Manager - Columbia Asia Healthcare).

Tham Lin Yoke (Financial Analyst - Sapurakencana Energy Sarawak Inc.) engrossed in cash flow projection method taught during the workshop.

Leon Grandy (Zanerva's Partner Consultant) expaining on the projection of cash flow of the case study to Ben Tan Sau Kwan (Assistant Manager - Columbia Asia Healthcare), Sasithorn Saengchairatana (Financial officer -PTT Public Company Limited), and Piyarat Banchakorn (Financial Officer - PTT Public Company Limited).

Collective Effort to Solve Problems

Evelyn Lee Peng Yong (Finance Manager - Siegwerk Malaysia Sdn. Bhd) discussing on the group work provided with Tham Lin Yoke (Financial Analyst - Sapurakencana Energy Sarawak Inc.).

View of the Workshop on Day 2

Ben Tan Sau Kwan (Assistant Manager - Columbia Asia Healthcare) discussing on the financial statement of the case study together with Grace Tiew (Deputy General Manager - APM Automotive Holdings Berhad)

Working hard on the case study

Sasithorn Saengchairatana (Financial Officer - PTT Public Company Limited) going through the Excel sheet with Piyarat Banchakorn (Financial Officer - PTT Public Company Limited).

Comparing results and answers.

From L to R : Grace Tiew (Deputy General Manager - APM Automotive Holdings Bhd), Ben Tan (Assistant Manager - Columbia Asia Healthcare), Justina Tang (General Manager of Group Finance - Weida (M) Bhd.), and Tham Lin Yoke (Financial Analyst - Sapurakencana Energy Sarawak Inc.).

Clockwise: Justina Tang (General Manager of Group Finance - Weida (M) Bhd.), Grace Tiew (Deputy General Manager - APM Automotive Holdings Bhd), Ben Tan (Assistant Manager - Columbia Asia Healthcare).

Tham Lin Yoke (Financial Analyst - Sapurakencana Energy Sarawak Inc.) discussing on managing liquidity risk with Evelyn Lee (Finance Manager - Siegwerk Malaysia Sdn. Bhd.)

Leon Grandy (Zanerva's Partner Consultant) assisting both the ladies on the discussion.

Leon Grandy (Zanerva's Partner Consultant) explaining on the importance of a treasury policy.

Figuring out valuation of cash flow.

From L to R : Leon Grandy (Zanerva's Partner Consultant), Piyarat Banchakorn (Financial Manager - PTT Public Company Limited), and Sasithorn Saengchairatana (Financial Officer - PTT Public Company Limited).

Leon Grandy believes in personalizing experience for all participants in the workshop.

From L to R : Leon Grandy (Zanerva's Partner Consultant), Sasithorn Saengchairatana (Financial Officer - PTT Public Company Limited), Piyarat Banchakorn (Financial Manager - PTT Public Company Limited).

Grace Tiew, Deputy General Manager of APM Automotive Holdings Berhad receiving her certificate of workshop participation from Leon Grandy (Zanerva's Partner Consultant) during the Advanced Operational Cash Flow and Liquidity Risk Management Workshop in Kuala Lumpur.

Ben Tan, Assistant Manager of Columbia Asia Healthcare receiving his certificate of workshop participation from Leon Grandy (Zanerva's Partner Consultant) during the Advanced Operational Cash Flow and Liquidity Risk Management Workshop in Kuala Lumpur.

Sasithorn Saengchairatana, Financial Officer of PTT Public Company Limited receiving her certificate of workshop participation from Leon Grandy (Zanerva's Partner Consultant) during the Advanced Operational Cash Flow and Liquidity Risk Management Workshop in Kuala Lumpur.

Justina Tang, General Manager of Group Finance for Weida (M) Bhd. receiving her certificate of workshop participation from Leon Grandy (Zanerva's Partner Consultant) during the Advanced Operational Cash Flow and Liquidity Risk Management Workshop in Kuala Lumpur.

Piyarat Banchakorn, Financial Officer of PTT Public Company Limited receiving her certificate of workshop participation from Leon Grandy (Zanerva's Partner Consultant) during the Advanced Operational Cash Flow and Liquidity Risk Management Workshop in Kuala Lumpur.

Evelyn Lee, Finance Manager of Siegwerk Malaysia Sdn. Bhd. receiving her certificate of workshop participation from Leon Grandy (Zanerva's Partner Consultant) during the Advanced Operational Cash Flow and Liquidity Risk Management Workshop in Kuala Lumpur.

Tham Lin Yoke, Financial Analyst of Sapurakencana Energy Sarawak Inc. receiving her certificate of workshop participation from Leon Grandy (Zanerva's Partner Consultant) during the Advanced Operational Cash Flow and Liquidity Risk Management Workshop in Kuala Lumpur.

Leon Grandy (Zanerva's Partner Consultant) getting to know Ben Tan (Assistant Manager - Columbia Asia Healthcare) during coffee break.

Group Photo of Participants of Advanced Operational Cash Flow and Liquidity Risk Management Workshop KL Oct 2014

From L to R: Evelyn Lee (Finance Manager - Siegwerk Malaysia Sdn. Bhd.), Sasithorn Saengchairatana (Financial Officer - PTT Public Company Limited), Piyarat Banchakorn (Financial Officer - PTT Public Company Limited), Leon Grandy (Zanerva's Partner Consultant), Ben Tan (Assistant Manager - Columbia Asia Healthcare), Grace Tiew (Deputy General Manager - APM Automotive Holdings Bhd), Justina Tang (General Manager of Group Finance - Weida (M) Bhd), Tham Lin Yoke (Financial Analyst - Sapurakencana Energy Sarawak Inc.)

Happy Faces of The Workshop

Best Practices in Social Customer Care - The Third Session in the UAE

Participants of this round of workshop

Top L to R: Dennis Samaniego (Library Technician Higher Colleges of Technology - Sharjah), Yasser Alodan (Head of Marketing &Sales, Riyadh Care Hospital), Ahmed Zayyat (Specialist - Customer Service, M.H. Alshaya Co. LLC), Kamil Ahmed (Marketing & Admission Officer, Saudi Aviation Flight Academy), Bassel Othman (Junior Editor, Higher Colleges of Technology - Sharjah), Mohamed Farouq Mohamed Haroun (Main Branch Manager in Jordan, Al Rajhi Bank - Jordan), Chadi Sayah (Regional Manager - Customer Service, M.H. Alshaya Co. LLC), Guy Stephens (Zanerva's Partner Consultant), Khalid Ali Bassami Al Gahtani (Director - Daihatsu, Abdul Latif Jameel), Mohammed Abdulrahman Ghandour (Marketing Manager of Daihatsu, Abdul Latif Jameel), Usamah Alkhaldi (IT Engineer, Saudi Electricity Company)

Bottom L to R: Wedad Juma Al Ahli (Officer On-line Learning Zone, Higher Colleges of Technology - Sharjah), Fatima Ali Ahli (Complaint Manager, Emirates NBD), Hamda Hassan Lootah (Coordinator Student Services, Higher Colleges of Technology - Sharjah), Rabaah Fahad Boresli (Head Office Guidance & Counselling, Kuwait University), Manal Abdulla (Complaint Manager, Emirates NBD), Hessa Ebrahim Al Mannaie (Training Unit Head Coordinator, Kuwait University), Tala Al-Qatami (Manager of Customer Service, Heart Hospital Qatar), Nasra Mahmood Hassan Abdulla (Graphic Designer, Higher Colleges of Technology - Sharjah).

View of the meeting room on the 1st day of the workshop.

Sharing of experiences.

L to R: Mohammed Abdulrahman Ghandour (Marketing Manager of Daihatsu, Abdul Latif Jameel), Ahmed Zayyat (Specialist - Customer Service, M.H. Alshaya Co. LLC) and Chadi Sayah (Regional Manager - Customer Service, M.H. Alshaya Co. LLC)

Ahmed and Mohammed listened in on the experience shared by Chadi during the workshop

Guy Stephen (Zanerva's Partner Consultant) analyzing the Twitter account of Emirates NBD

L to R: Kamil Ahmed (Marketing & Admission Officer, Saudi Aviation Flight Academy), Yasser Alodan (Riyadh Care Hospital), Dennis Samaniego (Library Technician Higher Colleges of Technology - Sharjah) and Mohamed Farouq Mohamed Haroun (Main Branch Manager in Jordan, Al Rajhi Bank - Jordan)

Guy Stephen (Zanerva's Partner Consultant) giving suggestions on how to improve the Twitter Account of Al Rajhi Bank.

The M.H. Alshaya Co. LLC. representatives.

Ahmed Zayyat (Specialist - Customer Service, M.H. Alshaya Co. LLC) and Chadi Sayah (Regional Manager - Customer Service, M.H. Alshaya Co. LLC)

L to R: Khalid Ali Bassami Al Gahtani (Director - Daihatsu, Abdul Latif Jameel), Mohammed Abdulrahman Ghandour (Marketing Manager- Daihatsu, Abdul Latif Jameel), Ahmed Zayyat (Specialist - Customer Service, M.H. Alshaya Co. LLC) and Chadi Sayah (Regional Manager - Customer Service, M.H. Alshaya Co. LLC)

Usamah Alkhaldi (IT Engineer, Saudi Electricity Company) focusing on the lecture given by Guy Stephens

Focusing on the workshop

Dennis Samaniego (Library Technician, Higher Colleges of Technology - Sharjah)

The Emirates NBD representatives.

L to R : Fatma Ali Ahli (Complaint Manager, Emirates NBD) and Manal Abdulla (Complaint Manager, Emirates NBD)

Fatma and Manal's sharing of their experiences handling the Social Media Customer Service accounts of Emirates NBD was really great

Fatma Ali Ahli (Complaint Manager, Emirates NBD) jotting down important pointers to bring back after the workshop, while Manal Abdulla (Complaint Manager, Emirates NBD) listening to the experiences shared by another delegate of the workshop.

Crisis management of case study

Group work - preparing the steps that customer service can do during a crisis on social media

Chadi Sayah (Regional Manager - Customer Service, M.H. Alshaya Co. LLC) pesenting the work of the group

Chadi Sayah (Regional Manager - Customer Service, M.H. Alshaya Co. LLC), Khalid Ali Bassami Al Gahtani (Director - Daihatsu, Abdul Latif Jameel), and Yasser Alodan (Head of Marketing &Sales, Riyadh Care Hospital) mapping out their ideas.

Social Media Playbook

Group discussion on establishing social media playbook.

Group preparation on crisis management based on the case study provided

Yasser Alodan (Head of Marketing &Sales, Riyadh Care Hospital) jotting down ideas for his organization.

Turning the best ideas into reality.

L to R : Bassel Othman (Junior Editor, Higher Colleges of Technology - Sharjah), Kamil Ahmed (Marketing & Admission Officer, Saudi Aviation Flight Academy), Mohammed Abdulrahman Ghandour (Marketing Manager - Daihatsu, Abdul Latif Jameel), Rabaah Fahad Boresli (Head of Guidance & Counselling, Kuwait University)

Manal Abdulla (Complaint Manager, Emirates NBD) further explaining on the point made by Ahmed Zayyat (Specialist - Customer Service, M.H. Alshaya Co. LLC)

Dennis Samaniego (Library Technician, Higher Colleges of Technology - Sharjah) sharing his group discussion on the case study given

Customer Service in the Banking Industry

Fatma Ali Ahli (Complaint Manager, Emirates NBD) sharing her experience working in customer service and how customer service changes because of the existence of social media

Kamil Ahmed (Marketing & Admission Officer, Saudi Aviation Flight Academy) explains why it is extremely important to reach out to customers in a timely manner especially in crisis

Analyzing customer personality.

Bassel Othman (Junior Editor, Higher Colleges of Technology - Sharjah), Dennis Samaniego (Library Technician, Higher Colleges of Technology - Sharjah) andKamil Ahmed (Marketing & Admission Officer, Saudi Aviation Flight Academy) looking at the customer personality insight tools using social media.

View of the social media monitoring tool

Khalid Ali Bassami Al Gahtani (Director - Daihatsu, Abdul Latif Jameel) and Mohammed Abdulrahman Ghandour (Marketing Manager- Daihatsu, Abdul Latif Jameel) cracking their heads on how to move forward from here,

Interacting with students on campus.

Hamda Hassan Lootah (Higher Colleges of Technology - Sharjah) sharing her challenges in interacting with the students on campus.

Seeing customer service in automotive industry

Khalid Ali Bassami Al Gahtani (Director - Daihatsu, Abdul Latif Jameel) and Mohammed Abdulrahman Ghandour (Marketing Manager- Daihatsu, Abdul Latif Jameel) exlain the unique nature of their business and how to handle customer service through social media.

Group work discussion

Clockwise : Ahmed Zayyat (Specialist - Customer Service, M.H. Alshaya Co. LLC), Mohamed Farouq Mohamed Haroun (Main Branch Manager in Jordan, Al Rajhi Bank - Jordan), Chadi Sayah (Regional Manager - Customer Service, M.H. Alshaya Co. LLC), Manal Abdulla (Complaint Manager, Emirates NBD)

Usamah Alkhaldi (IT Engineer, Saudi Electricity Company) getting some feedback from Guy Stephen (Zanerva's Partner Consultant) on some of the problems faced by his organisation.

Clockwise: Bassel Othman (Junior Editor, Higher Colleges of Technology - Sharjah), Kamil Ahmed (Marketing & Admission Officer, Saudi Aviation Flight Academy), Hessa Ebrahim Al Mannaie (Training Unit Head Coordinator, Kuwait University)

Guy Stephens (Zanerva's Partner Consultant) advising Usamah Alkhaldi (IT Engineer, Saudi Electricity Company) on one of the exercise given.

L to R: Fatma Ali Ahli (Complaint Manager, Emirates NBD), Ahmed Zayyat (Specialist - Customer Service, M.H. Alshaya Co. LLC), Chadi Sayah (Regional Manager - Customer Service, M.H. Alshaya Co. LLC), Mohamed Farouq Mohamed Haroun (Main Branch Manager in Jordan, Al Rajhi Bank - Jordan), and Manal Abdulla (Complaint Manager, Emirates NBD)

Our delegate all the way from Jordan.

Maria Samilin (Director of New Ideas, Zanerva) together with Mohamed Farouq Mohamed Haroun (Main Branch Manager in Jordan, Al Rajhi Bank - Jordan)

Guy Stephens (Zanerva's Partner Consultant) explaining on group exercise to create social customer journey map.

Social Customer Journey Map

Mohammed Abdulrahman Ghandour (Marketing Manager of Daihatsu, Abdul Latif Jameel) presenting on the social customer journey map.

Up-close of the presentation by Mohammed Abdulrahman Ghandour (Marketing Manager of Daihatsu, Abdul Latif Jameel)

Chadi Sayah (Regional Manager - Customer Service, M.H. Alshaya Co. LLC) explaining on social customer journey map.

Up-close of the presentation by Chadi Sayah (Regional Manager - Customer Service, M.H. Alshaya Co. LLC) in relation to restaurant experience.

Both Kamil Ahmed (Marketing & Admission Officer, Saudi Aviation Flight Academy) and Yasser Alodan (Head of Marketing & Sales, Riyadh Care Hospital) listening to group presentations.

The ladies of the workshop preparing for their turn to do presentation

The ladies of the workshop preparing for their turn to do presentation

View of the room during group discussion.

Hamda Hassan Lootah (Coordinator Student Services, Higher Colleges of Technology - Sharjah) sharing her group discussion on the social customer journey map.

Certificate giving ceremony.

Yasser Alodan, Head of Marketing & Sales of Riyadh Care Hospital receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Usamah Alkhaldi, IT Engineer of Saudi Electricity Company receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Rabaah Fahad Boresli, Head Office Guidance & Counselling of Kuwait University receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Ahmed Zayyat,Specialist in Customer Service of M.H. Alshaya Co. LLC. receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Nasra Mahmood Hssan Abdulla, Graphic Designer of Higher Colleges of Technology Sharjah receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai

Dennis Samaniego, Library Technician of Higher Colleges of Technology Sharjah receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Duba

Fatma Ali Ahli, Complaint Manager of Emirates NBD receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Khalid Ali Al Bassami Al Gahtani, Director of Daihatsu from Abdul Latif Jameel receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai

Tala Al-Qatami, Manager of Customer Service of Heart Hospital Qatar receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai

Kamil Ahmed,Marketing & Admission Officer of Saudi Aviation Flight Academy receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai

Chadi Sayah,Regional Manager Customer Service of M.H. Alshaya Co. LLC. receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai

Bassel Othman, Junior Editor of Higher Colleges of Technology Sharjah receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai

Hessa Ebrahim Al Mannaie,Training Unit Head Coordinator of Kuwait University receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai

Mohammed Abdulrahman Ghandour, Marketing Manager Daihatsu of Abdul Latif Jameel receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai

Mohammed Farouq Mohamed Haroun, Main Branch Manager Jordan of Al Rajhi Bank Jordan receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Wedad Juma Al Ali, Officer-On-Line Learning Zone of Higher Colleges of Technology Sharjah receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Hamda Hassan Lootah, Coordinator Student Services of Higher Colleges of Technology Sharjah receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Manal Abdulla, Complaint Manager of Emirates NBD receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai

Top L to R: Ahmed Zayyat (Specialist - Customer Service, M.H. Alshaya Co. LLC), Mohammed Abdulrahman Ghandour (Marketing Manager of Daihatsu, Abdul Latif Jameel), Dennis Samaniego (Library Technician Higher Colleges of Technology - Sharjah), Bassel Othman (Junior Editor, Higher Colleges of Technology - Sharjah), Kamil Ahmed (Marketing & Admission Officer, Saudi Aviation Flight Academy), Yasser Alodan (Head of Marketing &Sales, Riyadh Care Hospital), Mohamed Farouq Mohamed Haroun (Main Branch Manager in Jordan, Al Rajhi Bank - Jordan), Chadi Sayah (Regional Manager - Customer Service, M.H. Alshaya Co. LLC), Guy Stephens (Zanerva's Partner Consultant), Khalid Ali Bassami Al Gahtani (Director - Daihatsu, Abdul Latif Jameel), , Usamah Alkhaldi (IT Engineer, Saudi Electricity Company)

Bottom L to R: Wedad Juma Al Ahli (Officer On-line Learning Zone, Higher Colleges of Technology - Sharjah), Fatima Ali Ahli (Complaint Manager, Emirates NBD), Hamda Hassan Lootah (Coordinator Student Services, Higher Colleges of Technology - Sharjah), Rabaah Fahad Boresli (Head Office Guidance & Counselling, Kuwait University), Manal Abdulla (Complaint Manager, Emirates NBD), Hessa Ebrahim Al Mannaie (Training Unit Head Coordinator, Kuwait University), Tala Al-Qatami (Manager of Customer Service, Heart Hospital Qatar), Nasra Mahmood Hassan Abdulla (Graphic Designer, Higher Colleges of Technology - Sharjah).

Advanced Operational Cash Flow & Liquidity Risk Management in the UAE

Retro Group Picture of the Advanced Operational Cash Flow & Treasury Management Workshop in Dubai

Standing from left to right: Usman Anwar (Abdullah Abdulghani & Bros. Qatar Treasury Manager),

Ali Abdulaziz (Rajhi Steel Industries Cost & Budget Section Head), Islam Mohamed Abd Almegied (Rajhi Steel Industries Head of Banking Section), Maria Samilin (Zanerva Director of New Ideas), Khidir Ahmed Ali Elmahdi (Asawer Oil & Gas Sudan Finance Manager), Cees Van Amelsfoort (Qatar Fertilizer - QAFCO Chief Financial Officer), Mohammed Irshad Khan (National Petroleum Services Kuwait - NAPESCO Finance Assistant Manager), , Thaha K.M. (Tabuk Agricultural Development Company Accounts Section Head), Mubarak Abbas Ali (Rajhi Steel Industries Head of Section General Accounting), Ranil De Silva (NPS Energy Group Treasury Manager),

Seated from left to right: Mohammed Algaili Mohammed (Asawer Oil & Gas Sudan Senior Budget & Cost Accountant), Leon Grandy (Zanerva Partner Consultant), Hassan Y. Al-Sumali (Saudi Electricity Division Manager for Corporate Finance), Syed Kaleem Jilanne (Strata Manufacturing UAE Treasury & Asset Accountant).

Mohamad Irshad Khan (National Petroleum Company - NAPESCO Kuwait Finance Assistant Manager) and Syed Kaleem Jilanne (Strata Manufacturing UAE Treasury & Asset Accountant)

being guided by Leon Grandy (Zanerva Partner Consultant) on a case study given to them during the Advanced Operational Cash Flow & Treasury Management Workshop in Dubai

Group Photo of the Delegates that attended the Advanced Operational Cash Flow & Treasury Management Workshop in Dubai

From left to right: Usman Anwar (Abdullah Abdulghani & Bros. Qatar Treasury Manager), Mubarak Abbas Ali (Rajhi Steel Industries Head of Section General Accounting), Mohammed Algaili Mohammed (Asawer Oil & Gas Sudan Senior Budget & Cost Accountant), Islam Mohamed Abd Almegied (Rajhi Steel Industries Head of Banking Section), Khidir Ahmed Ali Elmahdi (Asawer Oil & Gas Sudan Finance Manager), Cees Van Amelsfoort (Qatar Fertilizer - QAFCO Chief Financial Officer), Hassan Y. Al-Sumali (Saudi Electricity Division Manager for Corporate Finance), Syed Kaleem Jilanne (Strata Manufacturing UAE Treasury & Asset Accountant), Leon Grandy (Zanerva Partner Consultant), Mohammed Irshad Khan (National Petroleum Services Kuwait - NAPESCO Finance Assistant Manager), Maria Samilin (Zanerva Director of New Ideas, Thaha K.M. (Tabuk Agricultural Development Company Accounts Section Head), Ranil De Silva (NPS Energy Group Treasury Manager), Ali Abdulaziz (Rajhi Steel Industries Cost & Budget Section Head)

Cees Van Amelsfoort (Chief Executive Officer of Qatar Fertilizer Company - QAFCO)

receiving a small gift from Zanerva through Maria Samilin (Zanerva Director of New Ideas) while Leon Grandy (Zanerva Partner Consultant) is ready with his certificate.

Cees Van Amelsfoort - Chief Executive Officer of Qatar Fertilizer Company (QAFCO)

receiving his certificate of workshop participation from Leon Grandy (Zanerva Partner Consultant) during the last Advanced Operational Cash Flow Management Workshop held in Dubai.

"The trainer is a very experienced person in this area. And on top of that a very good lecturer and listener. Zanerva was very well organized, very well prepared and had a good choice of meeting venue. This was one of the best courses I have attended in my business years."

Cash Flow Management has been a challenge for Finance Professionals since time immemorial

Photo of the Advance Operational Cash Flow Management Workshop held in Dubai

Usman Anwar (Abdullah Abdulghani & Bros. Qatar Treasury Manager)

receiving his certificate of workshop participation from Maria Samilin (Zanerva Director of New Ideas).

"The session is really well-managed and the interaction between the trainer and attendees and between the attendees themselves is excellent.

Zanerva's strengths are their excellent sense of hospitality and robust follow-up of requests."

Ranil De Silva (NPS Energy Group Treasury Manager)

receiving his certificate of workshop participation from Leon Grandy (Zanerva Partner Consultant)

"The trainer gives very good feedback on a personal level even after the course was over. He also is a good team player and effective manager of the timing of the workshop.

Zanerva approached the right people at the right time and also negotiated fast enough! Very good and quick to respond. I believe that Zanerva brought in a trainer who is a very competent professional to conduct this course."

Solving the Puzzle

Ranil De Silva (NPS Energy Group Treasury Manager) and Mohammed Algaili Mohammed (Asawer Oil & Gas Sudan Senior Budget & Cost Accountant) solving one of the cases given to them at the Advanced Operational Cash Flow & Treasury Management Workshop in Dubai.

Leon Grandy (Zanerva Partner Consultant)

discusses the goals that each delegate hopes to achieve after the workshop on Advanced Operational Cash Flow Management in Dubai.

Mohammed Algaili Mohammed (Asawer Oil & Gas Sudan Senior Budget & Cost Accountant)

receiving his certificate of workshop participation from Maria Samilin (Zanerva Director of New Ideas) and Leon Grandy (Zanerva Partner Consultant) during the Advanced Operational Cash Flow & Treasury Management Workshop in Dubai.

Mohammed Algaili Mohammed (Asawer Oil & Gas Sudan Senior Budget & Cost Accountant)

"I learned new sophisticated tools and also how to link P&L and Balance Sheet with Cash Flow Forecasts."

Mohammed Algaili Mohammed (Asawer Oil &Gas Sudan Senior Budget & Cost Accountnant) and Khidir Ahmed Ali Elmahdi (Asawer Oil & Gas Sudan Finance Manager)

discussing the suggestions given to them to improve the cash flow & treasury operations of Asawer Oil & Gas Sudan during the Advanced Operational Cash Flow & Treasury Management Workshop in Dubai.

Syed Kaleem Jilanne (Strata Manufacuring Treasury & Asset Accountant)

receiving his certificate of workshop participation from Leon Grandy (Zanerva Partner Consultant)

Hassan Y. Al-Sumali (Saudi Electricity Division Manager of Corporate Finance)

receiving a small gift from Maria Samilin (Zanerva Director of New Ideas) while Leon Grandy (Zanerva Partner Consultant) readies his certificate of workshop participation.

"This is one of the best courses on Treasury Cash Management. Zanerva's main strength is on the presentation and course materials."

Syed Kaleem Jilanne (Strata Manufacturing Treasury & Asset Accountant), Thaha K.M. (Tabuk Agricultural Dev. Accounts Section Head) and Hassan Y. Al-Sumali (Saudi Electricity Div. Manager Corp Finance)

pose for the camera during the Advanced Operational Cash Flow & Treasury Management Workshop in Dubai.

Thaha K.M. (Tabuk Agricultural Development Company Saudi Arabia Accounts Section Head)

receives some final advice from Leon Grandy (Zanerva Partner Consultant) while Maria Samilin (Zanerva Director of New Ideas) looks on.

Leon Grandy (Zanerva Partner Consultant)

shares an important point on treasury policy changes during the Advanced Operational Cash Flow & Treasury Management Workshop in Dubai.

The future of their companies are in their hands

Khidir Ahmed Ali Elmahdi (Asawer Oil & Gas Sudan Finance Manager), Ali Abdulaziz (Rajhi Steel Industries Cost & Budget Section Head), Islam Mohamed Abd Almegied (Rajhi Steel Industries Head of Banking Section) and Usman Anwar (Abdullah Abdulghani and Bros. Qatar Treasuy Manager) caught on camera during as they discussed a case study at the Advanced Operational Cash Flow & Treasury Management Workshop in Dubai.

I Saw That

Mohamad Irshad Khan (National Petroleum Services Company - NAPESCO Kuwait Finance Assistant Manager) sees the camera and laughs during the Advanced Operational Cash Flow & Treasury Management Workshop in Dubai.

Finance Gentlemen

Khidir Ahmed Ali Elmahdi (Asawer Oil & Gas Sudan Finance Manager), Islam Mohamed Abd Almegied (Rajhi Steel Industries Head of Banking Section), Mubarak Abbas Ali (Rajhi Steel Industries Head of Section General Accounting and Ali Abdulaziz (Rajhi Steel Industries Cost & Budget Section Head) elegantly pose for the camera during the Advanced Operational Cash Flow & Treasury Management Workshop in Dubai.

Finish it fast!

Mohamad Irshad Khan (National Petroleum Company - NAPESCO Kuwait Finance Assistant Manager), Syed Kaleem Jilanne (Strata Manufacturing UAE Treasury & Asset Accountant), Thaha K.M. (Tabuk Agricultural Development Company Accounts Section Head) and Hassan Y. Al-Sumali (Saudi Electricity Division Manager for Corporate Finance) work hard to finish the assigned case study on time during the Advanced Operational Cash Flow & Treasury Management Workshop in Dubai.

Mohamad Irshad Khan (National Petroleum Services Company - NAPESCO Kuwait Finance Assistant Manager

receiving his certificate of workshop participation.

"I grasped why treasury is very essential & I will emphasize it in my organization. Zanerva was excellent.There was nothing I would want to change about the workshop. The trainer was very competent and professional to deal with."

Ali Abdul Aziz (Rajhi Steel Industries Saudi Arabia Cost & Budget Section Head)

receiving his certificate of workshop participation from Leon Grandy (Zanerva Partner Consultant)

Islam Mohamed Abd Almegied (Rajhi Steel Industries Saudi Arabia Head of Banking Section)

shaking the hand and receiving his certificate of workshop participation from Leon Grandy (Zanerva Partner Consultant)

Mubarak Abbas Ali (Rajhi Steel Industries Saudi Arabia Head of Section General Accounting)

receives his certificate of workshop participation from Leon Grandy (Zanerva Partner Consultant)

Gentlemen from Rajhi Steel Industries

From left to right: Mubarak Abbas Ali (Head of Section General Accounting), Islam Mohamed Abd Almegied (Head of Banking Section) and Ali Abdulaziz (Cost & Budget Section Head)

Thaha K.M. (Tabuk Agricultural Development Company Saudi Arabia Accounts Section Head)

receiving a gift from Zanerva through Maria Samilin (Zanerva Director of New Ideas)

Ranil De Silva (NPS Energy Group Treasury Manager)

receiving a gift from Zanerva through Maria Samilin (Zanerva Partner Consultant)

"The trainer gives very good feedback on a personal level even after the course was over. He also is a good team player and effective manager of the timing of the workshop. Zanerva approached the right people at the right time and also negotiated fast enough! Very good and quick to respond."

Best Practices in Social Customer Care in the UAE

Richa Madan (Manager Customer Care Unit - Mashreq Bank) passionately presenting the discussion on separation of duties between marketing and customer service teams.

View of the workshop on Day 1

The participants getting to know each other better before beginning the 3-day workshop

From L to R : Ahmed Mughtasi (Assistant Manager Social Media - OmanTel) getting to know Mohammed Al Haddad (Public Relations Officer - Bahrain Credit), while Abdullah A. AM Alsaif (Senior Social Media Coordinator - Kuwait Finance House) talked to Mohammad A. Almositeer (Assistant Manager Social Media - Saudi Telecom)

Some of the participants of the December workshop

From L to R : Mohammed Al Haddad (Public Relations Officer - Bahrain Credit), Abdullah A. AM Alsaif (Senior Social Media Coordinator - Kuwait Finance House), Musabah Abdullah Al Ghassani (Director of Information & Awareness Department - Civil Service Pension Fund Oman), Mohammad A. Almositeer (Assistant Manager Social Media - Saudi Telecom), Barbara Biro (Regional Channel Migration - Mashreq Bank)

The gentlemen of Emaar Properties PJSC that attended the workshop

From L to R : Amjad Banat (Senior Manager, Customer Care & Operations - Emaar Properties PJSC), Manish Pratap (Senior Manager, Property Handover - Emaar Properties PJSC), Ehsan Rad (Director Contact Center& Quality Control - Emaar Properties PJSC)

Discussion on different approach towards social media between Kuwait and Saudi

Abdullah A. AM Alsaif (Senior Social Media Coordinator - Kuwait Finance House) deep in conversation with Mohammad A. Almositeer (Assistant Manager Social Media - Saudi Telecom)

Mazen Sabri (Digital Media Manager - Dubai Airports) explaining his strategy to the rest of the team consisting of Amjad Banat (Senior Manager, Customer Care & Operations - Emaar Properties PJSC), Abdullah A. AM Alsaif (Senior Social Media Coordinator - Kuwait Finance House), Abdalla K Haggag (Senior Coordinator Events - Abu Dhabi Vocational Education and Training Centre), and Barbara Biro (Regional Channel Migration - Mashreq Bank)

Barbara Biro (Regional Channel Migration - Mashreq Bank), in a different team with Musabah Abdullah Al Ghassani (Director of Information & Awareness Department - Civil Service Employees Pension Fund Oman) discussing their solution on the crisis exercise given.

Richa Madan (Manager Customer Care Unit - Mashreq Bank) discussing on crisis management with Mohammad A. Almositeer (Assistant Manager Social Media - Saudi Telecom), Mohammed Al Haddad (Public Relations Officer - Bahrain Credit), and Ehsan Rad (Director Contact Center & Quality Control - Emaar Properties PJSC)

Richa Madan (Manager Customer Care Unit - Mashreq Bank) mapping down the discussion with Mohammad A. Almositeer (Assistant Manager Social Media - Saudi Telecom), Mohammed Al Haddad (Public Relations Officer - Bahrain Credit), and Ehsan Rad (Director Contact Center & Quality Control - Emaar Properties PJSC)

Group Photo

From L to R : Ehsan Rad (Director Contact Center & Quality Control - Emaar Properties PJSC), Richa Madan (Manager Customer Care Unit - Mashreq Bank), Mohammad A. Almositeer (Assistant Manager Social Media - Saudi Telecom), and Mohammed Al Haddad (Public Relations Officer - Bahrain Credit)

Richa Madan (Manager Customer Care Unit - Mashreq Bank) presenting on he group's strategy to solve the crisis given by Guy Stephens (Zanerva's Partner Consultant) together with Mohammed Al Haddad (Public Relations Officer - Bahrain Credit).

Close-up of the day-by-day strategy for crisis by Richa Madan (Manager Customer Care Unit - Mashreq Bank) and her group.

Mazen Sabri (Digital Media Manager - Dubai Airports) presenting the outcome of the group's discussion, while the teammates listened in on the presentation.

From L to R : Mazen Sabri (Digital Media Manager - Dubai Airports), Barbara Biro (Regional Channel Migration - Mashreq Bank), Rabbiyah Butt (Service Manager - Mashreq Bank), Abdalla K. Haggag (Senior Coordinator Events - Abu Dhabi Vocational Education and Training Centre), Amjad Banat (Senior Manager, Customer Care and Operations - Emaar Properties PJSC), Abdullah A. AM Alsaif (Senior Social Media Coordinator - Kuwait Finance House)

Mazen Sabri (Digital Media Manager - Dubai Airports) explaining on the strategy by his team to handle the crisis provided as exercise during the workshop.

Focused on the presentation

From L to R : Musabah Abdulllah Al Ghassani (Director of Information & Awareness Department - Civil Service Employees Pension Fund Oman), Manish Pratap (Senior Manager, Property Handover - Emaar Properties PJSC), Ali Zaigham (Press Relation Manager - Dubai Airports), and Guy Stephens (Zanerva's Partner Consultant)

Close-up of the presentation by Mazen Sabri (Digital Media Manager - Dubai Airports)

3rd Group Presentation.

Abdullah A. AM Alsaif (Senior Social Media Coordinator - Kuwait Finance House) explaining to teammates.

Clockwise : Barbara Biro (Regional Channel Migration - Mashreq Bank), Musabah Abdullah Al Ghassani (Director of Information & Awareness Department - Civil Service Employees Pension Fund Oman) and Mohammad A. Almositeer (E-Care Social Manager - Saudi Telecom).

Close-up of presentation by Abdullah A. AM Alsaif (Senior Social Media Coordinator - Kuwait Finance House).

Last Day Presentation and Group Work

Clockwise: Manish Pratap (Senior Manager, Property Handover - Emaar Properties PJSC), Amjad Banat (Senior Manager, Customer Care & Operations - Emaar Properties PJSC), Richa Madan (Manager Customer Care Unit - Mashreq Bank), Rabbiyah Butt (Service Manager - Mashreq Bank).

Richa Madan (Manager Customer Care Unit - Mashreq Bank) presenting the outcome of the group's discussion.

Close-up of the presentation by Richa Madan (Manager Customer Care Unit - Mashreq Bank).

Guy Stephens (Zanerva's Partner Consultant) deep in thought with the ongoing discussion during the workshop.

Mapping out thoughts.

From L to R : Abdalla K. Haggag (Senior Coordinator Events - Abu Dhabi Vocational Education and Training Center), Mohammed Al Haddad (Public Relations Officer - Bahrain Credit), Ehsan Rad (Director Contact Center & Quality Control - Emaar Properties PJSC), Ahmed Mughtasi (Assistant Manager Social Media - OmanTel)

Presentation by Abdalla K. Haggag (Senior Coordinator Events - Abu Dhabi Vocational Education and Training Centre) and Mohammed Al Haddad (Public Relations Officer - Bahrain Credit)

Q&A Session on the presentation.

From L to R : Abdalla K. Haggag (Senior Coordinator Events - Abu Dhabi Vocational Education and Training Center), Mohammed Al Haddad (Public Relations Officer - Bahrain Credit), Musabah Abdullah Al Ghassani (Director of Information & Awareness Department - Civil Service Employees Pension Fund Oman), Ehsan Rad (Director Contact Center & Quality Control - Emaar Properties PJSC), Guy Stephens (Zanerva's Partner Consultant).

Close-up of one of the group work discussion.

Discussing on 2nd Groupwork

From L to R : Musabah Abdullah Al Ghassani (Director of Information & Awareness Department - Civil Service Employees Pension Fund Oman), Mohammad A. Almositeer (E-Care Social Manager - Saudi Telecom), Barbara Biro (Regional Channel Migration - Mashreq Bank)

Mapping out the customer experience journey

From L to R : Rabbiyah Butt (Service Manager - Mashreq Bank), Richa Madan (Manager Customer Care Unit - Mashreq Bank), Amjad Banat (Senior Manager, Customer Care & Operations - Emaar Properties PJSC), Manish Pratap (Senior Manager, Property Handover - Emaar Properties PJSC).

Rabbiyah Butt (Service Manager - Mashreq Bank) presenting the first half of the customer experience journey.

Close-up of the creative work on customer experience journey map.

Abdullah A. AM Alsaif, Senior Social Media Coordinator (Kuwait Finance House) receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Ahmed Mughtasi, Assistant Manager Social media (OmanTel) receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Richa Madan, Manager Customer Care Unit (Mashreq Bank) receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Musabah Abdullah Al Ghassani, Director of Information & Awareness Department (Civil Service Employees Pension Fund Oman) receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Rabbiyah Butt, Senior Manager (Mashreq Bank) receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Barbara Biro, Regional Channel Migration (Mashreq Bank) receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Ehsan Rad, Director Contact Center & Quality Control (Emaar Properties PJSC) receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Manish Pratap,Senior Manager of Property Handover (Emaar Properties PJSC) receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Mohammed Al Haddad, Public Relations Officer (Bahrain Credit) receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Amjad Banat, Senior Manager of Customer Care & Operations (Emaar Properties PJSC) receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Abdalla K. Haggag, Senior Coordinator Events (Abu Dhabi Vocational Education and Training Centre) receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

Mohammad A. Almositeer, E-Care Social Manager (Saudi Telecom) receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.

How to Improve Your National Development Program Workshop held in the UAE

If you tell Nationals that you won't be paying them a high salary, do you think that they would still come and work for you?

The answer is yes. And this workshop tells you how.

This workshop will teach you how to implement and sustain a National Development program. It will also teach you how to retain Nationals, improve their critical thinking and ownership of their responsibilities.

“I Learned the Scrub The Floor Concept.

I learned the competencies for recruitment, a detailed development plan template and the scrub the floor concept even if the candidates will not work in the same job nature."

Adnan Ahmed Zain Balfaqih - HR Superintendent at National Petroleum Construction Company

“We Are Proud to have Ayadh as a Trainer!

I learned the importance of teaching accountability and responsibility values in the Nationalization plan."

Sulaiman Salem Al Hammadi - Nationalization Development Manager at Abu Dhabi Polymers (Borouge)

“Gave his personal time for one-on-one coaching.

The idea of giving everyone his personal time for one-on-one coaching on their existing Nationalizing programs was helpful.”

Peter Attfield - Human Resource Director at Alghanim Industries Kuwait

“Great Opportunity to Learn a Successful Nationalization Strategy

This workshop gave me a great opportunity to learn a successful Nationalization strategy. Ayadh gave me good ideas to start and adopt in my organization. Thank you for sharing!”

Majed Abdulaziz Al Harthi - Head of Recruitment for Fawaz Abdulaziz Al Hokair Company

“The Workshop will Put You on Track to Starting the Nationalization Program in Your Organization.”

Mohammed Al Qayedi - Human Resource Manager at National Petroleum Construction Company

Abdul Razzaq Al Mashjari - HR Officer at National Petroleum Construction Company UAE

receiving his certificate of workshop participation from Ayadh Farooq during the "How to Improve Your National Development Program Workshop" held in Dubai.

Group photo of the "How to Improve Your National Development Program Workshop" held in Dubai.

Abdul Razzaq Al Mashjari - HR Officer from the National Petroleum Construction Company UAE posing for a candid shot.

Ayadh Farooq discussing recruitment issues at the Fawaz Abdulaziz Al Hokair stores with Majed Abdulaziz Al Harthi - Head of Recruitment.

Ayadh Farooq discussing how to improve the existing National Development program of the National Petroleum Construction Company.

Ayadh Farooq discussing specific organization issues with Peter Attfield - Human Resource Director of Alghanim Industries Kuwait.

The gentlemen from the National Petroleum Construction Company UAE. From left: Adnan, Abdul Razzaq and Mohammed.

Participants were paired up to discuss an item on the workbook

Sulaiman Salem Al Hammadi ( UAE National Development Department Manager of Abu Dhabi Polymers/Borouge) and Abdul Razzaq Al Mashjari (HR Officer at National Petroleum Construction Company UAE) discussing an exercise.

Ayadh Farooq discussing with Adnan Ahmed Zain Balfaqih (HR Superintendent of National Petroleum Construction Company UAE) and Peter Attfield (Human Resource Director of Alghanim Industries Kuwait).

Ayadh Farooq during a light moment with Sulaiman Salem Al Hammadi (UAE National Development Department Manager of Abu Dhabi Polymers/Borouge) and Abdul Razzaq Al Mashjari (HR Officer at National Petroleum Construction Company UAE)

Mohammed Al Qayedi (HR Manager of the National Petroleum Construction Company) and Majed Abdulaziz Al Harthi (Head of Recruitment at Fawaz Abdulaziz Al Hokair Company).

Mohammed and Majed discussing during the workshop.

Ayadh Farooq making his point on how to target future National employees.

Ayadh Farooq discussing the issue of "What competencies should you really look for when you are hiring a National?"

Adnan Ahmed Zain Balfaqih (HR Superintendent of the National Petroleum Construction Company) and Peter Attfield (Human Resource Director at Alghanim Industries Kuwait)

Best Practices in Social Customer Care in Qatar

Bisher Al-Hamsi (Social Media Coordinator of Qatar University) had a new idea for a "social call center

Sami Salim Al-Asmi (Media Executive of the Public Authority for Investment Promotion & Export Development Oman). Don't be deceived by the flower. It was a good presentation

The boys of the workshop minus one....

From left to right, Karim Al Mass (Senior Officer Corporate Affairs of Al Khaliji Bank), Mohamed Chebil (Residence Manager of Ascott Doha), Bisher Al-Hamsi (Social Media Coordinator of Qatar University) and Richard Davey (Head of Personal Banking Channels and Cards of Al Khaliji Bank)

Customer Service Best Practices Using Social Media Workshop held last April 2014 in Doha

Working on a group case study

From left to right, Kate Hamdan (Customer Experience Manager of Al Khaliji Bank), Sami Salim Al-Asmi (Media Executive of the Public Authority for Investment Promotion & Export Development Oman), Rozy Araji (Communication Coordinator of Qatar University - College of Business Economics) and Jawaher Jaber Al Marri (Admin of Ministry of Development Planning & Statistics)

Karim Al Mass (Senior Officer Corporate Affairs of Al Khaliji Bank) was thinking hard about the ideas his team wrote down

Karim Al Mass (Senior Officer Corporate Affairs of Al Khaliji Bank) presented wel

Guy Stephens (Zanerva Partner Consultant) giving an explanation to Jawaher Jaber Al Marri (Admin of Ministry of Development Planning & Statistics)

Thinking about TripAdvisor? Mohamed Chebil (Residence Manager of Ascott Doha)

Sami Salim Al-Asmi (Media Executive of The Public Authority for Investment Promotion & Export Development Oman) listening to insights shared by Kate Hamdan (Customer Experience Manager of Al Khaliji Bank).

"That idea sounded cool..."

"That idea sounded cool..."

Mohamed Chebil (Residence Manager of Ascott Doha) and Sami Salim Al-Asmi (Media Executive of The Public Authority for Investment Promotion & Export Development Oman)

What's the next step?

Richard Davey (Head of Personal Banking Channels and Cards of Al Khaliji Bank) in a discussion with Kate Hamdan (Customer Experience Manager of Al Khaliji Bank)

Richard Davey (Head of Personal Banking Channels and Cards of Al Khaliji Bank) mapping out his team's plan

Richard Davey (Head of Personal Banking Channels and Cards of Al Khaliji Bank)

One of the team's crisis plan.

ow do you get pass a ***@@storm in social media when it happens?

One of the teams' crisis plans

Close-up on the presentation made by Richard Davey (Head of Personal Banking Channels and Cards of Al Khaliji Bank)

Close-up of the presentation by Karim Al Mass (Senior Officer Corporate Affairs of Al Khaliji Bank)

Richard Davey (Head of Personal Banking Channels and Cards of Al Khaliji Bank) leading the way

Best Practices in Social Customer Care in the UAE

The handsome gentlemen of the workshop

Clockwise: Saeed Alzahrani (Head of Phone Banking Department of The National Commercial Bank of Saudi), Khaled Abujabal (Direct Channels Section Manager of The National Commercial Bank of Saudi), Mohamad Kobrosly (PR and Communication Manager of Majid Al Futtaim) and Husam Ahmad Erekat (Service Quality & Customer Experience Manager of Abu Dhabi Islamic Bank

From Left to Right: Ali Abbas Al Sammak (Service Quality Manager of Al Ahli Bank Kuwait), Saeed Alzahrani (Head of Department Phone Banking of the National Commercial Bank of Saudi), Mohamad Kobrosly (PR and Communication Manager of Majid Al Futtaim), Khaled Abujabal (Section Manager Direct Channels of The National Commercial Bank of Saudi), Guy Stephens (Zanerva Partner Consultant), Husam Ahmad Erekat (Service Quality & Customer Experience Manager of Abu Dhabi Islamic Bank), Ahmed Al-Neddabi (Prepaid Services Manager of Muscat Electricity Distribution Company).

Abu Dhabi Islamic Bank's Twitter Account was reviewed during the workshop.

MEDCO Oman's fledgling twitter account was also examined. Can't wait for the official launch!

From left to right, Khaled Abujabal (Section Manager Direct Channels of The National Commercial Bank of Saudi) and Mohamad Kobrosly (PR and Communication Manager of Majid Al Futtaim)

View of the room during the Customer Service Best Practices Using Social Media Workshop in Dubai last April 2014

Close-up of Ali Abbas Al Sammak's (Service Quality Manager of Al Ahli Bank Kuwait) presentation.

Creating standard operating procedures for your Social Customer Care endeavors.

Ahmed Al-Neddabi (Pre-paid Services Manager of Muscat Electricity Distribution Company) was supported by by Husam Ahmad Erekat (Service Quality & Customer Experience Manager) during their presentation.

Ahmed Al-Neddabi (Pre-paid Services Manager of Muscat Electricity Distribution Company) checking out the Social Media sites himself.

Dynamic Duo!

Husam Ahmad Erekat (Service Quality & Customer Experience Manager) and Ahmed Al-Neddabi (Pre-paid Services Manager of Muscat Electricity Distribution Company)

Ali Abbas Al Sammak (Service Quality Manager of Al Ahli Bank Kuwait) giving a presentation on stakeholders that need to be involved

"If you like me on Facebook, I will follow you on Twitter..."

From left to right, Ali Abbas Al Sammak (Servie Quality Manager of Al Ahli Bank Kuwait) and Saeed Alzahrani (Head of Phone Banking Department, The National Commercial Bank of Saudi)

Ahmad Al-Neddabi (Pre-paid Services Manager of Muscat Electricity Distribution Company) in a group discussion with Al Hanouf Al Hadlag (Web Content Editor of King Saud bin Abdulaziz University for Health Sciences)

Ali Abbas Al Sammak (Service Quality Manager of Al Ahli Bank Kuwait)

From left to right, Khaled Abujabal (Direct Channels Section Manager of The National Commercial Bank of Saudi) and Mohamad Kobrosly (PR and Communication Manager of Majid Al Futtaim)

Guy Stephens (Zanerva Partner Consultant and Trainer)

Husam Ahmad Erekat, Service Quality & Customer Experience Manager of Abu Dhabi Islamic Bank receiving his certificate of workshop participation from Guy Stephens (Zanerva Partner Consultant) during the Customer Service Best Practices Using Social Media in Dubai.

Ahmed Al-Neddabi, Pre-paid Services Manager of Muscat Electricity Distribution Company receiving his certificate of workshop participation from Guy Stephens (Zanerva Partner Consultant) during the Customer Service Best Practices Using Social Media in Dubai.

Ali Abbas Al Sammak, Service Quality Manager of Al Ahli Bank Kuwait receiving his certificate of workshop participation from Guy Stephens (Zanerva Partner Consultant) during the Customer Service Best Practices Using Social Media in Dubai.

Khaled Abujabal, Section Manager Direct Channels of The National Commercial Bank of Saudi receiving his certificate of workshop participation from Guy Stephens (Zanerva Partner Consultant) during the Customer Service Best Practices Using Social Media in Dubai

Saeed Alzahrani, Head of Department Phone Banking of The National Commercial Bank of Saudi receiving his certificate of workshop participation from Guy Stephens (Zanerva Partner Consultant) during the Customer Service Best Practices Using Social Media in Dubai

Social Media Recruitment Workshop in Malaysia

Objectives of the Workshop

What the participants wanted to learn at the beginning of the workshop.

Social Media Recruitment Strategies Kuala Lumpur

From L to R standing at the back: Nor Yusri Abdul Rahman (Senior HR Executitive - Sime Darby Energy), Krishna Naidu (Head of Recruitment - Affiffin Bank Bhd), Mohammed Zubair Mohd Raffiffiq (Sourcing & Learning Manager - Brititish American Tobacco), Vince Lee (HR Executitive - Boon Siew Honda), Kelvin Tan (HR Manager - Reckitttt Benckiser Malaysia), Martitin Cerullo (Zanerva Partner), Irene Chen (Manpower Supply Manager - Petrolink Energy Services), Sri Sharmila Banu (Talent Acquisitition Specialist - AUO Sunpower), Razia Begem (Recruitment Lead - Xchanging Asia Pacifific), Zashreena Selamat (Talent Sourcing Senior Executitive - Sapura Kencana Petroleum), Karine Mooi (Human Capital Management Senior Manager - TGV Cinemas), Hema Gunasekaran (Recruitment Assistant Manager - DKSH Malaysia),

From L to R front row: Teng Hooi Yee (HR Executive - Lotte Chemical Titan), Imaniyya Mahira (Associate Resource Development Manager – Nutricia Indonesia Sejahtera), Tan Min Nee (Senior HR Generalist - Radisys Malaysia, Dwi Endang Sriningsih (Recruitment Manager - Frisian Flag Indonesia), Elwin Kwah (HR Executive - Boon Siew Honda), Farhan Nazmi Abdul Rahman (HR Executive - Northport Malaysia Bhd), Zuraidah Dullah (Staffing Management Senior Manager - Sabah Electricity), Maria Samilin (Director of New Ideas - Zanerva), Sunitha Sankaran (Head of HR Services - Group HR Bursa Malaysia.

"Completely satisfied with the delivery of the workshop as it not only catered to the immediate usage of the tools but also covered long term sustainability and business context. The workshop served as a paradigm shift on what is available on social media. The tools shared presented a new way of measuring the effectiveness of social media recruitment.

The trainer was very well-versed and able to advise on different industries and challenges. Zanerva's main strengths were leveraging of international presence, having an experienced and knowledgeable speaker and value for money. This training not only gave insights on social media platforms but also linked it to the business and how sustainable recruitment models can be developed. Truly enjoyed the sessions!"

Mohammed Zubair Mohd Raffiq - Sourcing & Learning Manager at British American Tobacco Malaysia

"The training was definitely an eye-opener on the advancement of social media in recruitment."

Irene Chen - Manpower Supply Manager at Petrolink Energy Services Sdn Bhd

“Before attending the workshop I had average expectations. After attending, more than an average number of my expectations were met."

Marzita Binti Mohamad - Principal Assistant Director at Lembaga Hasil Dalam Negeri Malaysia (Inland Revenue Board of Malaysia)

The Challenges of his group

Mohammad Zubair Mohd Raffiq (Sourcing and Learning Manager at British American Tobacco Malaysia) presenting the first part of the group work.

"It’s a mind opening workshop. The information from traditional recruitment approach to digital encouraged us to get in touch with talents that we would not normally be able to reach. Faster timeline and cost efficiency!"

Imaniyya Mahira - Associate Resource Development Manager at Nutricia Indonesia Sejahtera

"I learned how to conduct a survey on an audience before the start of a social media recruitment session, the strategy of choosing the right social media to attract and explore new pools of candidates. I also learned about measurement after the implementation of social media."

Teng Hooi Yee - Human Resource Executive at Lotte Chemical Titian (M) Sdn Bhd

Case Study Challenges

From L to R: Dwi Endang Sriningsih (Recruitment Manager - Frisian Flag Indonesia), Imaniyya Mahira (Associate Resource Development Manager -Nutricia Indonesia Sejahtera), Hema Gunasekaran (Recruitment Assistant Manager -DKSH Malaysia Sdn Bhd), Mohammed Zubair Mohd Raffiq (Sourcing & Learning Manager - British American Tobacco Malaysia) and Kelvin Tan Thean Beng (HR Manager at Reckitt Benckiser (Malaysia) Sdn Bhd)

Farhan Nazmi Abdul Rahman - Human Resource Executive at Northport (Malaysia) Bhd

"The staff at Zanerva were very hospitable, approachable and they had good rapport with the delegates. These are Zanerva's main strengths. Well done!"

Tan Min Nee - Senior HR Generalist at Radisys (M) Sdn Bhd

Absolute focus and concentration from Hema Gunasekaran (Recruitment Assistant Manager - DKSH Malaysia Sdn Bhd)

"This workshop is very relevant with the current situation. Major organizations should involve themselves more with social techniques."

Zashreena Binti Selamat - Talent Sourcing Executive at Sapura Kencana Petroleum

"An eye-opener workshop. I have obtained useful information and tips on how to be more creative and innovative in all my talent resourcing initiatives."

Karine Mooi Choy Lai - Human Capital Management Senior Manager at TGV Cinemas

Coming up with solutions

Among the participants at the Social Media Recruitment Workshop: Irene Chen (Manpower Supply Manager - Petrolink Energy Services Sdn Bhd), Izzy Teh (Assistant Manager - UMW Corporation Sdn Bhd), En. Anizam Bin Ali (Senior Assistant Director For Recruitment - International Islamic University Malaysia), and Zuraidah Dullah (Senior Manager (Staffing Management) at Sabah Electricity Sdn Bhd) posed for the camera at the Social Media Recruitment Workshop

“The right trainer at the right place!”

Zuraidah Dullah - Senior Manager (Staffing Management) at Sabah Electricity Sdn Bhd

What You Will Learn on Day 1

Martin Cerullo (Zanerva Partner Consultant) going through the outline for the day at the Social Media Recruitment Strategies workshop

"It was a great workshop as I was able to learn quite a bit about the existence of other sourcing channels which falls under social media recruitment rather than the current traditional practice."

Razia Begem - Recruitment Lead at Xchanging Asia Pacific Sdn Bhd

Camaraderie

Tan Min Nee (Senior HR Generalist - Radisys (M) Sdn Bhd), Razia Begem (Recruitment Lead - Xchanging Asia Pacific Sdn Bhd), Hamzah Ahmad (Assistant Vice President 1 of HR Operations - Sime Darby Property Berhad) and Krishna Naidu (Head of Recruitment at Affin Bank) smiling for the camera at Social Media Recruitment Strategies Workshop, KL

Vince Lee (Human Resource Executive at Boon Siew Honda)

Busy with the Group Work

Karine Mooi Choy Lai (Human Capital Management Senior Manager - TGV Cinemas), Sunitha Sankaran (Head of HR Services - Group Human Resource at Bursa Malaysia), Marzita Binti Mohamad (Principal Assistant Director a Lembaga Hasil Dalam Negeri Malaysia (Inland Revenue Board of Malaysia) and En. Anizam Bin Ali (Senior Assistant Director For Recruitment - International Islamic University Malaysia) participating in group discussions

“Zanerva’s main strength is meeting expectations!”

Nor Yusri Abdul Rahman - Senior Human Resource Executive at Sime Darby Energy

" Its a great program to introduce HR professionals to social media for recruitment!"

Kelvin Tan Thean Beng - HR Manager at Reckitt Benckiser (Malaysia) Sdn Bhd

LinkedIn

Martin Cerullo (Zanerva Partner Consultant) discussing an issue in detail.

"This training is good! It’s more than what I expected it to be. It helped me break the traditional recruitment way and think out of the box."

Elwin Kwah Peng Ann - Human Resource Executive at Boon Siew Honda Sdn Bhd

"Very relevant program for recruiters to expand their horizon and potential talent pool."

Krishna Naidu - Head of Recruitment at Affin Bank

Components of a Business Case

Nor Yusri Abdul Rahman (Senior Human Resource Executive - Sime Darby Energy) presenting the business case that he came up with his team to solve the recruitment problems of a company given as a case study.

"It has been a very interesting session and has broadened awareness for my planning."

Anizam Bin Ali - Senior Assistant Director For Recruitment at International Islamic University Malaysia

Gentlemen from Boon Siew Honda Malaysia

Maria Samilin (Director of New Ideas - Zanerva) striking a pose with Elwin Kwah Peng Ann and Vince Lee both Human Resource Executives at Boon Siew Honda Sdn Bhd

"Zanerva’s staff was very friendly & helpful! Overall the workshop was a brilliant idea where the information sharing was drilled deep into all categories of social media."

Sri Sharmila Banu - Talent Acquisition Specialist at AUO Sunpower Sdn Bhd

"Zanerva's main strength is professionalism!"

Sunitha Sankaran - Head of HR Services - Group Human Resources at Bursa Malaysia

Creating a Business Case for Social Media Recruitment, and most importantly, Creating Buy-In

Krishna Naidu (Head of Recruitment at Affin Bank) passionately delivering his presentation on how his team plans to convince the management.

"Excellent trainer and good content management!"

Hema Gunasekaran - Recruitment Assistant Manager at DKSH Malaysia Sdn Bhd

"This workshop gave me insights on how to make recruitment strategies more effective using social media."

Dwi Endang Sriningsih - Recruitment Manager at Frisian Flag Indonesia

Generation Y Group's Commemorative Picture

From L to R standing at the back: Vince Lee (Human Resource Executive - Boon Siew Honda Sdn Bhd), Elwin Kwah Peng Ann (Human Resource Executive - Boon Siew Honda Sdn Bhd)

From L to R at front row:

Teng Hooi Yee (Human Resource Executive - Lotte Chemical Titian (M) Sdn Bhd), Sri Sharmilla Banu (Talent Acquisition Specialist - AUO Sunpower Sdn Bhd), Nor Aizan Binti Abdul Rahim (Human Resource Officer - Fuji Electric (M) Sdn Bhd)

Vince Lee (Human Resource Executive - Boon Siew Honda Sdn Bhd) presenting on behalf of his group

Vince Lee (Human Resource Executive - Boon Siew Honda Sdn Bhd) presenting the employees that they have to recruit using Social Media

Vince Lee (Human Resource Executive - Boon Siew Honda Sdn Bhd) laying out the components of the business case for Social Media that he made with his group

Ten years from now, we will remember these conversations…

Martin Cerullo (Zanerva Partner Consultant) addressing the concerns raised by Mohammed Zubair Mohd Raffiq (Sourcing & Learning Manager - British American Tobacco Malaysia)

Hamzah Ahmad (Assistant Vice President 1 of HR Operations - Sime Darby Property Berhad), Razia Begem (Recruitment Lead - Xchanging Asia Pacific Sdn Bhd), Tan Min Nee (Senior HR Generalist - Radisys (M) Sdn Bhd), Krishna Naidu (Head of Rectuitment - Affin Bank) are in the background.

Happy with the Group Work

Karine Mooi Choy Lai (Human Capital Management Senior Manager - TGV Cinemas), Sunitha Sankaran (Head of HR Services - Group Human Resource at Bursa Malaysia) and Marzita Binti Mohamad (Principal Assistant Director a Lembaga Hasil Dalam Negeri Malaysia (Inland Revenue Board of Malaysia) Farhan Nazmi Abdul Rahman (HR Executive - Northport Malaysia Bhd) and En. Anizam Bin Ali (Senior Assistant Director For Recruitment - International Islamic University Malaysia)

Workforce and Succession Planning in Malaysia

An essential workshop for Human Resource Heads and managers in all departments. We teach how to create the plans and how to get buy-in and commitment from other business units to give accurate data. After this workshop, HR Heads and managers will be able to challenge the business based on real facts.

Richard Schofield (Zanerva Partner Consultant) asks the important questions such as "what do you really want to get out of your Workforce and Succession Planning endeavors in the first place?"

Selvi Murugiah, Head of Human Resource for Southeast Asia of Siegwerk Malaysia presenting on the possible yardsticks that can be used to measure the success of a good Workforce and Succession plan.

Sitrembalan Paramasivam (Head of Human Resource of Altera Worldwide Services) sharing the challenges that HR people face when trying to create and implement a good workforce plan

Room view of the Workforce & Succession Planning Workshop session held last March 2014 in Kuala Lumpur

Hasbullah Abdullah (Human Resource Manager of MMC Corporation) sharing the challenges that HR people face when trying to create and implement a good workforce plan

Challenges that HR people face when trying to create and implement a good workforce plan according to Team 1

Faizal Osman (Senior Manager Human Resource of MMC Corporation) explaining his team's expected output from a Workforce and Succession plan.

One of the team's expected output from a Workforce & Succession Plan.

What are the input data that you need to make a good Succession Plan? One team listed this down.

Richard Schofield (Zanerva Partner Consultant) during one of the personalized session with the team

From left to right, Respati Bayu Aji (Human Resource Process & IR General Manager of Vale Indonesia), Naziah Nuruddin (Project Governance Manager of Petronas), Mohd Aazani A. Rashid (Manager of Petronas) and Wan Mohd Fauzi Wan Sulaiman (Senior Manager of TNB).

Richard Schofield (Zanerva Partner Consultant) and Mohd Aazani A. Rashid (Manager of Petronas)

Team Discussion:

From left to right, Junita Tajul Ariffin (Senior Manager of Suria Capital Holdings), Alizan Ali (Principal Assistant Registrar of Universiti Malaya), Selvi Murugiah (Head of Human Resource for South East Asia of Siegwerk Malaysia Sdn Bhd), Patsy Tiasing (Manager of Sabah Ports) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Wan Mohd Fauzi Wan Sulaiman (Senior Manager of TNB) explaining what his team thinks should be the data expected from their succession plan.

Richard Schofield (Zanerva Partner Consultant) during the question & answer session with the participants before beginning the third day of the workshop.

Finishing the presentation before time runs out!

From left to right, Felicia Kingham (Manpower Planning Manager of AEON Big (M), Lynda Abdul Razak (Resourcing Manager of MMC Corporation), Faizal Osman (Senior Manager Human Resource of MMC Corporation), Hasbullah Abdullah (HR Manager of MMC Corporation) and Zainudin Ismail (Strategic Human Resource Director of Mass Rapid Transit Corporation) mapping their presentation during the workshop.

Selvi Murugiah (Head of Human Resource for Southeast Asia of Siegwerk Malaysia) presenting her team's take on the expected input for a succession planning tool.

Dr. Sitrembalan Paramasivam (Head of Human Resource of Altera Worldwide Services) presented some well drawn data of his team's expected input and output from a workforce and succession plan.

The expected input and output of a Workforce & Succession Plan as listed down by Team 2

Richard Schofield (Zanerva Partner Consultant) showing Team 3 the the Workforce & Succession Planning tools

From left to right, Selvi Murugiah (Head of Human Resource for South East Asia of Siegwerk Malaysia), Alizan Ali (Principal Assistant Registrar of Universiti Malaya), Patsy Tiasing (Manager of Sabah Ports) and Mohd Affendi Abu Samad (Recruitment Manager of TNB)

Participants of the workshop also helped out one another in using the Workforce & Succession Planning tools.

From left to right, Zainudin Ismail (Strategic Human Resource Director of Mass Rapid Transit Corporation), Hasbullah Abdullah (Human Resource Manager of MMC Corporation) and Faizal Osman (Human Resource Senior Manager of MMC Corporation)

One of the teams mapping down their discussion for knowledge-sharing with the rest of the attendees of the workshop.

Richard Schofield (Zanerva Partner Consultant) making a point on the key measures for an effective Workforce & Succession Plan.

Zainudin Ismail (Strategic Human Resource Director of Mass Rapid Transit Corporation) sharing his experience in one of the Q&A sessions

Zainudin Ismail (Strategic Human Resource Director of Mass Rapid Transit Corporation) sharing his team's reasons on why they need a Succession Plan.

Why do you need a Succession Plan?

Team 1' s opinion

Nur Izwana Ismail (Project Management Executive, Petronas) presenting on behalf of her team on reasons why they need a succession plan.

Juanita Md Rejab (Planning Manager of Lembaga Tabung Haji) presenting her team's brainstorm results on the data needed to make a good Succession Plan.

Team 2 - this is what they think are the data and information needed to help make a Succession Plan

Felicia Kingham (Manpower Planning Manager of AEON Big (M)) and Richard Schofield (Zanerva Partner Consultant) simulate a performance review between the HR and a talent identified to be in the Succession Plan pool in an organization.

A break from the team activities:

From left to right, Alizan Ali (Principal Assistant Registrar of Universiti Malaya), Selvi Murugiah (Head of Human Resource for South East Asia of Siegwerk Malaysia Sdn Bhd), Junita Tajul Ariffin (Senior Manager of Suria Capital Holdings), and Patsy Tiasing (Manager of Sabah Ports) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Mohd Affendi Abu Samad (Recruitment Manager of TNB) sharing his team's take on the data they need to gather from employees and the role to help make a good Succession Plan.

Team 2 listed down the data they need to gather from employees and the role to help make a good Succession Plan.

Mohd Aazani Rashid (HR Manager of Petronas) sharing his team's take on the data they need to gather from employees and the role to help make a good Succession Plan.

Team 3 listed down the data they need to gather from employees and the role to help make a good Succession Plan.

How are your Workforce & Succession Plans progressing?

From left to right, Junita Tajul Ariffin (Senior Manager of Suria Capital Holdings), Alizan Ali (Principal Assistant Registrar of Universiti Malaya), Selvi Murugiah (Head of Human Resource for South East Asia of Siegwerk Malaysia Sdn Bhd), Patsy Tiasing (Manager of Sabah Ports) and Mohd Affendi Abu Samad (Recruitment Manager of TNB)

Juphar Intachat (Organizational Learning & Development Manager of F&N Dairies Malaysia) having further discussions with Richard Schofield (Zanerva Partner Consultant) during a coffee break.

This team was good at illustrating their team presentations.

From left to right, Sitrembalan Paramasivam (Head of Human Resource of Altera Worldwide Services), Ann Tan Kim Hiah (Business Human Resource Manager of Intel Technology Penang), Juanita Md Rejab (Planning Manager of Lembaga Tabung Haji), Nur Izwana Ismail (Project Management Executive of Petronas), and Juphar Intachat (Organizational Learning & Development Manager of F&N Dairies Malaysia.

Zainudin Ismail (Strategic Human Resource Director of Mass Rapid Transit Corporation) explaining his team's SMART strategy

Richard Schofield (Zanerva Partner Consultant) following up with the participants on the session they had previously.

From left to right, Respati Bayu Aji (Human Resource Process & IR General Manager of Vale Indonesia), Susanto Suprayitno (Workforce and Succession Planning Manager of Vale Indonesia), Naziah Nuruddin (Project Governance Managet of Petronas), and Mohd Aazani A. Rashid (Manager of Petronas).

Ann Tan Kim Hiah (Business HR Manager of Intel Technology Penang) explaining how each stakeholder would be affected by their succession plan.

Assisting the team on the succession planning tool --

From left to right, Hasbullah Abdullah (Human Resource Manager of MMC Corporation), Felicia Kingham (Manpower Planning Manager of AEON Big (M)), and Lynda Abdul Razak (Resourcing Manager of MMC Corporation)

Mohd Affendi Abu Samad (Recruitment Manager of TNB) listening in on the explanation given by Richard Schofield (Zanerva Partner Consultant) to Selvi Murugiah (Human Resource Head for Southeast Asia of Siegwerk Malaysia).

Selvi Murugiah (Human Resource Head for Southeast Asia of Siegwerk Malaysia) receiving extra guidance from Richard Schofield (Zanerva Partner Consultant)

Junita Tajul Ariffin (HR Senior Manager of Suria Capital Holding ) presenting on the challenges faced by the organizations within her group on establishing a succession plan.

Naziah Nuruddin (Project Goveernance Manager of Petronas) presenting the team's challenges in succession planning.

Alizan Ali (Principal Registrar Assistant of Universiti Malaya) presenting on his team's identified challenges in establishing a succession plan.

Susanto Suprayitno, Workforce Planning and Recruitment Manager of Vale Indonesia is presenting his team's reasons for doing a Succession Plan.

Naziah Nuruddin, Project Governance Manager of Petronas receiving her certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Faizal Osman, Human Resource Senior Manager of MMC Corporation receiving his certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Mohd Affendi Abu Samad, Recruitment Manager of TNB receiving his certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Nur Izwana Ismail, Project Management Executive of Petronas receiving her certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Susanto Suprayitno, Workforce Planning and Recruitment Manager of Vale Indonesia receiving his certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Lynda Abdul Razak, Resourcing Manager of MMC Corporations receiving her certificate of workshop participation from Richard Schofield (Zanerva Patner Consultant) during Strategic Workforce and Succession Planning Workshop in Kuala Lumpur

Sitrembalan Paramasivam, Human Resource Head of Altera Worldwide Services receiving his certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Junita Tajul Ariffin, Senior Manager of Suria Capital Holdings receiving her certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Patsy Tiasing, Manager of Sabah Ports receiving her certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Wan Mohd Fauzi Wan Sulaiman, Senior Manager of TNB receiving his certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Alizan Ali @ Muhd Ali, Principal Assistant Registrar of Universiti Malaya receiving his certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Respati Bayu Aji, Human Resource Process & IR General Manager of Vale Indonesia receiving his certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Felicia Kingham, Manpower Planning Manager of AEON Big (Malaysia) receiving her certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Juphar Intachat, Organizational Learning & Development Manager of F&N Dairies (M) receiving her certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Mohd Aazani A Rashid, Manager of Petronas receiving his certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Zainudin Ismail, Strategic Human Resource Director of Mass Rapid Transit Corporation receiving his certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Juanita Md Rejab, Planning Manager of Lembaga Tabung Haji receiving her certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Hasbullah Abdullah, Human Resource Manager of MMC Corporation receiving his certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Delegates from MMC Corporation and Mass Rapid Transit Corporation

From left to right, Hasbullah Abdullah (Human Resource Manager of MMC Corporation), Zainudin Ismail (Strategic Human Resource Director of Mass Rapid Transit Corporation), Lynda Abdul Razak (Resourcing Manager of MMC Corporation) and Faizal Osman (Human Resource Senior Manager of MMC Corporation).

Ann Tan Kim Hiah, Business HR Manager of Intel Technology Penang receiving her certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Selvi Murugiah, Human Resource Head for Southeast Asia of Siegwerk Malaysia receiving her certificate of workshop participation from Richard Schofield (Zanerva Partner Consultant) during the Strategic Workforce and Succession Planning Workshop in Kuala Lumpur.

Zainudin Ismail (Strategic Human Resource Director of Mass Rapid Transit Corporation) with Wan Mohd Fauzi Wan Sulaiman (Senior Manager of TNB)

Group picture on the last day of the workshop.

L to R : Hasbullah Abdullah (Human Resource Manager of MMC Corporation), Naziah Nuruddin (Project Governance Manager of Petronas), Mohd Affendi Abu Samad (Recruitment Manager of TNB), Nur Izwana Ismail (Project Management Executive of Petronas), Ann Tan Kim Hiah (Business HR Manager of Intel Technology Penang), Susanto Suprayitno (Workforce Planning and Recruitment Manager of Vale Indonesia), Juphar Intachat (Organizational Learning & Development Manager of F&N Dairies (M)), Mohd Aazani A. Rashid (Manager of Petronas), Patsy Tiasing (Manager of Sabah Ports), Selvi Murugiah (Head of Human Resource for Southeast Asia of Siegewek Malaysia), Respati Bayu Aji (HR Process & IR General Manager of Vale Indonesia), Felicia Kingham (Manpower Planning Manager of AEON Big (M)), Juanita Md Rejab (Planning Manager of Lembaga Tabung Haji) , Faizal Osman (Human Resource Senior Manager of MMC Corporation), Junita Tajul Ariffin (Senior Manager of Suria Capital Holdings Bhd), Sitrembalan Paramasivam (Human Resource Head of Altera Worldwide Services), Lynda Abdul Razak (Resourcing Manager of MMC Corporation), Wan Mohd Fauzi Wan Sulaiman (Senior Manager of TNB), Alizan Ali @ Muhd Ali (Principal Assistant Registrar of Universiti Malaya), Zainudin Ismail (Strategic Human Resource Director of Mass Rapid Transit Corporation)

Social Media Recruitment Strategies in the UAE

"Picked up new concepts on practical use of social media in resourcing and building a business case for it."

Shabir Hussain - Resourcing, Omanisation, Leadership Development & Recruitment Manager at Petroleum Development of Oman

"I learned better search, more focused search and expanding my network on social media.

Thank you! :) Very useful and a pleasure to attend."
Nawaf Kably - AVP, Acting Head of Recruitment at Gulf International Bank

"I understood better the social media sources and strategies in reference to their exact impact on my duties.

In particular, on how much better I can work while using them."

Kseniya Ivanchyk - Resourcing Executive at Royal Jet

"Looking forward to attending your next workshop!"

Sumaiya Al Shaibani - Recruitment Adviser at Petroleum Development of Oman

"I learned better search, more focused search and expanding my network on social media.

Martin was great, knowledgeable and I really enjoyed his workshop."

Waheeb Alsubhi - Recruitment Manager at Gulf International Bank

"This workshop made me see that recruitment is going through a revolution
."

Hassan Jaffer - Human Resources Specialist at Oman Oil Company SAOC

"It has been a very good and useful experience.

Martin is a pack of tremendous energy. Extremely knowledgeable, he knows his subject very well. A great presenter and mentor. It was a real pleasure to attend his session."

George Xavier - Head of Recruitment at Tanfeeth

The 'Creation of the Business Case for Social Media' section was really informative as it provided in depth knowledge how to present these strategies to the management.

Overall, as a recruiter, I was able to understand the power of "Social Media in recruitment"

Sharon Flavia - Recruitment Specialist at Emirates NBD

"A world of thanks! It was very interesting.

It opened my eyes to a whole new level of HR Strategy."

Mishal Marzouqi - Head of Resourcing at Emirates Nuclear Energy Corporatio

Group Picture of the first batch of delegates to the Social Media Recruitment Workshop

Held last December 4-6, 2012 in Dubai. Left to right: Yusra Al-Rawahi (HR Officer - Oman Oil Company), Sharon Flavia (Recruitment Specialist - Tanfeeth UAE), Kseniya Ivanchyk (Resourcing Executive - Royal Jet), Hassan Jaffer (HR Specialist - Oman Oil Company), Martin Cerullo (Zanerva Partner Consultant), Sumaiya Al Shaibani (Recruitment Advisor - Petroleum Development Oman), George Xavier (Head of Recruitment - Tanfeeth), Waheeb Alsubhi (Recruitment Manager - Gulf International Bank), Nawaf Kably ( AVP Acting Head of Recruitment - Gulf International Bank) and Shabir Hussain (Resourcing, Omanisation, Leadership Development & Recruitment Manager - Petroleum Development Oman)

Social Media Recruitment Workshop with Martin Cerullo (Zanerva Partner Consultant) in action

From left to right: Hassan Jaffer (HR Specialist - Oman Oil Company), Sumaiya Al Shaibani (Recruitment Adviser - Petroleum Development Oman), and Mishal Marzqouqi (Head of Resourcing - Emirates Nuclear Energy)

Sharon Flavia (Recruitment Specialist - Tanfeeth UAE) and Kseniya Ivanchyk (Resourcing Executive - Royal Jet) reviewing a case study

Nawaf Kably (AVP Acting Head of Recruitment - Gulf International Bank) and Waheeb Alsubhi (Recruitment Manager - Gulf International Bank)

Sumaiya Al Shaibani (Recruitment Adviser - Petroleum Development Oman), Shabir Hussain (Resourcing, Omanisation, Leadership Development & Recruitment Manager - Petroleum Development Oman), Martin Cerullo (Zanerva Partner Consultant ) and Mishal Marzouqi (Head of Resourcing - Emirates Nuclear Energy)

Shabir Hussain (Resourcing, Omanisation, Leadership Development & Recruitment Manager - Petroleum Development Oman) with Nawaf Kably (AVP Acting Head of Recruitment - Gulf International Bank)

Waheeb Alsubhi (Recruitment Manager - Gulf International Bank) with Martin Cerullo (Zanerva Partner Consultant)

Nawaf Kably (AVP Acting Head of Recruitment) and Waheeb Alsubhi (Recruitment Manager) in a coaching session with Martin Cerullo (Zanerva Partner Consultant)

George Xavier (Head of Recruitment at Tanfeeth) and Waheeb Alsubhi (Recruitment Manager at Gulf International Gulf Bank)

Second group piicture of the first batch of delegates to the Social Media Recruitment Workshop held last December 4-6, 2012 in Dubai. Left to right: Yusra Al-Rawahi (HR Officer - Oman Oil Company) Sharon Flavia (Recruitment Specialist - Tanfeeth UAE), Kseniya Ivanchyk (Resourcing Executive - Royal Jet), Hassan Jaffer (HR Specialist - Oman Oil Company), Martin Cerullo (Zanerva Partner Consultant), Sumaiya Al Shaibani (Recruitment Advisor - Petroleum Development Oman), George Xavier (Head of Recruitment - Tanfeeth), Waheeb Alsubhi (Recruitment Manager - Gulf International Bank), Mohammed Ali Nuradin (Zanerva Director of Saudi Operations), Nawaf Kably ( AVP Acting Head of Recruitment - Gulf International Bank) and Shabir Hussain (Resourcing, Omanisation, Leadership Development & Recruitment Manager - Petroleum Development Oman)

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